I had ordered the Toner on Sunday evening, 23rd Apr and received it on Tue, 25th Apr in an elegantly packed parcel, delivered by FedEx.It was easy to replace my old toner with the new and I found the print quality was excellent.I had tried a couple of other toner companies, such as 'cartridge people' but the buying process was clumsy, so I dropped them.
Great service and delivered on time, will certainly place orders in the future.
Always excellent, timely, efficient.
Service rating : Parcel should have arrive on 21.04. Delivered instead on 25.04.Some toner spilled on the cartridge. Was it new?Product : toner is to be replaced free of charge
On 28-Apr-2017 the supplier responded:Hello Christian, thank you so much for getting in touch and speaking with me today. I'm so sorry the courier miss placed your parcel. I'm so glad to see customer service swooped into action and sorted it all out for you. I have arranged for a free of charge replacement to come out to you and, so you don't go through any further inconvenience, you can dispose of the toner you have already received from us.
On 28-Apr-2017 the customer
added:Thank you for reacting promptly.
would buy again - delivery came fast, good quality
Service rating : greatProduct : great service great product
Service rating : Great ServiceProduct : Great product and service
Service rating : Brilliant from answering my call to delivery of goods. Fantastic service and great prices. Will definitely use againProduct : Great price, good quality toner
Great service and delivered on time
Excellent service, will use again.
Service rating : Product arrived early and works. Happy customer.Product : It works. Yes it really does. (Have I reached enough characters now?)
Service rating : we received excellent service through out with a quick delivery time. would defiantly use againProduct : it was exactly like the picture on line
Quick and efficient service
Service rating : The service was good and no complaints EXCEPT for the packing it came in which was totally over the top.I received just two cartridges and an image drum but the packing they were contained in was incredible.This does warrant a survey as to how it can be improved the savings could be very significant and it would go straight to the bottom lineProduct : I installed the image drum and I attempted to print out one of my Emails but instead the printer decided to print off the printer manual of nearly 100 pages which I didn't want as a printed copy is unnecessary
Highly recommended. Reasonable price. Fast Dispatch.
Service rating : Really good and fast delivery, website easy to useProduct : Just the product I needed
Service rating : They met expectations: I have ordered from them previously. Toner arrived very promptly. Their budget replacement toner always seems to work just as well as the OEM's.Product : Toner Giant always seem to come up with the goods promptly. No excuses, no faffing around.
prompt and efficient service
Service rating : Excellent! Speedy delivery!Product : Great product and great service!
As usual Toner Giant gave an excellent service - as long as they do at a reasonable product price I will continue to order my Bizhub supplies from them
Service rating : Easy to order and arrived next day as promised.Product : Is exactly what I ordered.
Service rating : Great fast and reliable serviceProduct : Fab arrived quickly could have asked for more
Service rating : As always, great prices & quick deliveryProduct : As always, great prices & quick delivery
Service rating : Prompt delivery, great serviceProduct : As advertised on the site and great price
Service rating : Fast and efficientProduct : Fast and efficient. I only needed to buy 3 colours but I had to buy black as well!
Always a great service with good prices and fast delivery
Value for money and fast free delivery.
Very fast and efficient service.
Fast and good prices
Service rating : Excellent service, next day delivery as promised. Highly Recommended!Product : Excellent service, next day delivery as promised. Highly recommended!
Service rating : Use Toner Giant on a regular basis as their service is very efficient and costs are competitive - wouldn't use them if either wasn't the case.Product : It is what it says it is and does what it is supposed to do.
Good service - website easy to navigate and fast delivery
Service rating : Great service as alwaysProduct : Excellent service as always
Service rating : I would buy from them again. Good stock holding, competitive and fast deliveryProduct : Good price and fast delivery for an urgent requirement
Easy to order, delivered on time and competitive prices.
Efficient in dealing with order and delivery when expected
The product is perfect, the price is fantastic, the service was brilliant.
Service rating : Frendly and efficient knowledgeable THe person who took my order was very helpfulProduct : GReat price quick delivery
Service rating : Excellent service - next day delivery at the lowest price I could find for the branded ink. What more do you want?Product : Branded inks - I prefer to go with the best.
Service rating : Easy to use website - simple payment system, the best prices and prompt deliveryProduct : Good quality generic product but not great value for money
Service rating : I've used TonerGiant for many years. Both the quality and service are as good as anywhere.Product : Great value excellent service
Service rating : I always use Toner Giant. They are great on prices and delivery. Never had a problem with their service.Product : Genuine product.Just as advertised.
Service rating : EXCELLENT SERVICEProduct : ORIGNAL TONERS AND GOOD VALUE
Good prices, good products and a next day delivery. What more can you ask for!!
Very quick service and competitive prices
Service rating : always deliver the right toner at the right time and also to the right place, and with the no quibble guarantee about printer warranty, we couldn't be happier :)Product : A good compatible cartridge
The ordering and delivery process was very easy
Service rating : Fantastic, prompt delivery, secure packaging. Thank youProduct : Great, will keep using it.
Excellent service. Overnight delivery at no extra cost, and package delivered within promised 1-hour time slot
as per previous supply of ink cartridges , though I have only started using the blue from current delivery.....but as previously ,,,,,excellent service, super fast delivery, and terrific quality
Service rating : Easy to use web site, good price and very fast delivery. Toner working as it should. Very pleased with purchase.Product : Great price. Cartridge looks good and is working well. Came very quickly.
Cartridges worked on my HP Projet 8610 where other non-HP cartridges did not.
Service rating : prompt delivery, simple ordering on websiteProduct : It is correct for my printer
Very quick and effective service. Highly recommended.
Service rating : Excellent. Quality good. Very fast delivery.Product : Installed perfectly. Quality print.
ordering and delivery was so quick and easy
On 28-Apr-2017 the supplier responded:Hello Suzanna, thank you for taking the time to email me today. I am so sorry to hear that the item was delayed. I am glad to hear that it has now arrived and you are up and printing again
Service rating : Good oprice, ink cartridges arrived next dayProduct : Does what is required, good value
Service rating : Delivered on time.Product : Does what it is supposed to do
Fast and efficient service. Arrived by Royal Mail on 2nd day. Free P +P. Competitively priced..
Easy to use website & next day delivery. Terrific.
Service rating : Really pleased that it arrived quickly, well packaged and worked!!Product : Perfect, arrived quickly, was well packaged and worked!!
Service rating : Excellent Service, Fast Delivery.Product : Item exactly as described online. Easy Purchase.
Quick and hassle free
Fast delivery, easy to phone to order or via website
Replaced original drum and toner with no problems and better value than other suppliers I have used
I'm a new client and was recommended by my son who works for a different company. The girl who took my order was so pleasant and extremely helpful. A pleasure to do business and saving money as well.
Service rating : great service and promt deliveryProduct : seems to work well and a good promt service
Service rating : Easy to order. Not at all complicated. Seedy delivery.Product : Best deal around for these genuine HP cartridges.
Service rating : I have used Toner Giant a long time now and always been pleased with the cost,service and delivery. The website is easy to use and reordering previous orders is doddle!Product : Just what I required as not a heavy user.
Service rating : i found what i wanted on the web site quite easily, there were some hiccups paying on line but when i phoned a friendly and helpful person sorted out the problems, the item arrived exactly when expected and promptlyProduct : it's working well - but only time will tell if it's yield is as promissed
Service rating : Everything was excellent except the long tedious list of selectors to find my printer model. If there was a keyword search or instructions where to look to find my model number that would have got 5 stars. Other than that was great and I will be using again now I have the order saved.Product : Excellent value and worked first time after our previous bad experience with non-brand cartridges from another site.
Website easy to navigate and order arrived next day
Service rating : Excellent sales Service. Goods delivered on time.Product : Original product and as described
Excellent as usual
Service rating : Excellent - quick and efficient service. Competitive price too.Product : Genuine HP and much cheaper than elsewhere
Service rating : Speedy deliveryProduct : Good product and very quick dispatch time
Service rating : I have used toner giant a number of times. They have delivered the right product at the right price speedily.Product : Does the job at the right price.
Service rating : Great prices, great products and great service.Product : Best compatible toners for the Oki C301dn.
Great service, competitive pricing and free next day delivery.Goods were ordered and supplied exactly as promised.
good service and quick delivery
Service rating : Quickly delivered, good price and works fine.Product : Just the job at a fair price.
Excellent service. Problem with toner sorted immediately without quibble. Will buy from again.
Service rating : Quick serviceProduct : First cartridge we opened was broken - piece snapped off and leaking toner but we managed to repair this ourselves using a piece of an old cartridge.
On 19-Apr-2017 the supplier responded:Hello Diane, I am so sorry to hear that the item arrived like this. I am glad to hear you have it working in the machine and you dont want a replacement. Just remember next time to give us a call on 0845 365 3605 if anything like this happens and the customer service team will swoop into action and sort it straight away for you.
On 19-Apr-2017 the customer
added:Very good customer service
Service rating : Easy to order and delivered as promisedProduct : This is the second replacement cartridge, they work as well as the branded ones
Free next day delivery òf a very reasonably priced toner Couldn't ask for more
Supplied what I ordered exactly and very quickly (next day delivery by Royal Mail)
Service rating : Items received as expected.Product : Toner worked as expected.
Delivery was made on time as promised.
I haven't been able to get the ink to work properly. It fades after two pages. I have had to buy some more from another company.
On 26-Apr-2017 the supplier responded:Hello Dave, thank you for getting in touch. I hope the replacement we arranged better the prints for you. Just remember you are very welcome to call us on 0845 365 3605, we would be more than happy to help.
Fast delivery, packed well
Service rating : Quick desliver and good customer service.Product : Quick delivery as usual...
Service rating : Service was swift and efficient with next day delivery. It was useful that the courier sent a time window for delivery as this meant other things could be done during the day. The re-order process made ordering very simple.Product : I envisage no problem with the cartridges as I have used them before.
first class service and delivery
Excellent, fast service
Service rating : ..Product : ...............................................................................
Service rating : Goods received quicklyProduct : don't know about the price but their service was excellent
Service rating : Good website, quick delivery. The toner seems just as good as the HP one so far.Product : Good quality - seems as good as the original.
Service rating : Hi I ordered the toners and was expecting them to be sent out the same day for next day delivery, nothing appeared next day so i called your office to be told they had not been sent out i was when promised delivery before 12.00 this also wasn't done at toners arrived at 4.30 the next afternoon.Product : they are of ok quality very bad experience with delivery left a bad taste.
On 18-Apr-2017 the supplier responded:Hello Ross, thank you for taking the time to speak with me today. I am so sorry the item didnt arrive when expected, sadly your information didnt reach our warehouse due to the order being stuck in the system. I can confirm your order was dispatched on the priority delivery and was delivered before 10.00 the next working day. As you know this is out of par with our usual speedy service and I am certain you will not have the same delay.
On 18-Apr-2017 the customer
added:Hi Louise, thank you for making the effort to call today to discuss the problem i understand these things can happen.
Great service, as usual
Toner gaint own brand toners are better than branded toners good print quality. I strongly recommend to everyone, On time delivery and always best offers.
Ordered Monday late in the day was told delivery would be Wednesday. Easter Friday arrived and no delivery and no update and Toner Giant closed for holidays. Had to get urgent printing done at a friends place as hadn't received the delivery. Not impressed.
On 19-Apr-2017 the supplier responded:Hello Andrew, thank you for taking the time to leave feedback on our website. I have been trying to contact you to explain that there had been an issue with the stock and this is why there had been a delay with your order sadly you have been unavailable to speak with. I would like to stress this is really out of par compared to our super speedy next day service and I am sorry again for any trouble caused.
Excellent service, brilliant delivery,
Fast and efficient. Tracking info was useful.
Service rating : 1st class service prompt delivery, worked with printer great price thank youProduct : 1st class exellent all round service
Service rating : Promp service. The toner was sent by courier.Product : Good price for compatible HP toner cartridge.
Excellent price and speedy free delivery. It could be a little easier to find the toners you need on the website, especially when ordering multiple items for the same printer.
Excellent service. Easy to order and great speedy delivery
Good communication, very helpful, a pleasure to work with. All round excellent service.
Service rating : Easy to find the correct product and order followed up by prompt delivery.Product : Does what it says! Easy to use high capacity toner cartridge.
Arrived promptly, thanks.
Good to get your own cheaper toner!!0
Service rating : Great service good delivery well packagedProduct : Reliable quick delivery. Would recommend.
Service rating : The goods were exactly as described and arrived in good condition, the only thing that causes me to mark the service down is that while the website promises next day delivery this did not happen. I ordered the goods on Wednesday 29 March but they did not arrive until Tuesday 4 April when I had more or less given up and was on the point of asking for my money to be refunded.Product : The toner cartridge I got from them works perfectly the only reason I have marked them down was because despite the promise of next day delivery it actually took almost a week to arrive by which time my previous cartridge had run out. To sum up, the quality of goods was good the delivery sucked.
Fast speedy and reliable
Service rating : Quick and effecient service.Product : Cartridge seems fine no compatability issues and print is good.
Service rating : excellent service fast deliveryProduct : product well packaged and quick delivery
Service rating : I placed my order at 4pm and the items were delivered at 8.15 am the following morning, not a special delivery instruction and no extra charge.Product : Good product. Does exactly what you want it to.
Service rating : Quick and efficientProduct : Its the right product for the printer, what more can I say
Excellent as usual. Speedy before noon delivery when supplies ran out on a big print job.
Efficient and speedy
Service rating : Good price. Quick delivery. Well packaged.Product : Works fine. Simple to install.
Service rating : Everything was perfect, as always, Price and delivery are unbeatable.Product : Excellent product. Excellent price. Swift delivery.
Service rating : Usual service No Problems.Product : o.k. normal excellent service
Service rating : I was very disappointed with the service we received we paid for next day AM delivery as we urgently needed the item ordered to repair our printer we waited until the afternoon and the item had still not arrived so i called toner giant customer service who told me it was on the van but had been delayed and would be delivered that day it did not arrive until the following afternoon.Product : The item works fine with my printer
On 13-Apr-2017 the supplier responded:Hello Gill, thank you for taking the time to leave feedback on our website. I'm so sorry to courier didn't come on the super early delivery. Sadly there had been an issue with the driver and this caused a huge delay. Please let me stress that we pride ourselves on how fast our service is and we have reported this with the courier company to ensure this never happens again.
Great price.Great delivery.
Right thing arrived at the right time
Service rating : Fast and efficientProduct : Exactly what I needed and great price
Service rating : FineProduct : Seems fine cannot yet find a fault with it
Service rating : Incorrect item sent to me, not really impossible to do however the difference between a Samsung yellow toner and what I was sent a HP inkjet 4 colour pack is vast in many ways.Customer support email unanswered so I had to chase up by phone.I asked for a self addressed envelope to be included with the corect toner so I could return the incorrect item but was not told the courier would pick it up.Therefore I did not leave it out for him, so he had to do another trip to pick it up.Product : Prefect. Shame, a little more care and I would have got this in the first place.
On 11-Apr-2017 the supplier responded:Hello Wayne, thank you for taking the time to leave us feedback on our website. I'm sorry to hear the warehouse picked the wrong item this is really rare and we aim to sort issues like this on the same day it is reported to us. I can see customer service emailed you with your returns information concerning the pick up and returns reference on the same day. I can understand if you didnt receive this email it would cause much confusion and again I am really sorry. I'm so glad to hear its now all sorted and you will be shopping with us again really soon.
efficient service and not been let down on 2 orders over the past week
Small mistake on despatch very quickly rectified. Pleasant and efficient service.
Service rating : Always very helpfulProduct : Does what it says it will.
brilliant service and products
Service rating : So easy to order- fast delivery- good quality products. Wouldn't go anywhere else.Product : The cartridge works fine- no issues- print quality is good.
Service rating : First one was faulty but after phone call another unit arrived next day as promised by Chris Moore.Product : First class, nothing else to say.
Very good price and excellent speed of delivery.
Excellent service. Highly recommended.
Service rating : product arrived quickly, cheaper than other sites i looked at, and without too much unnecessary packaging... one cartridge is in already and working fine.Product : as expected - ink cartridges for printer
Once again toner giant have excelled themselves by providing a first class service in all areas from selection of products to the dispatch of them
The Ink was terrible quailty! Didnt work properly, contrast of very light images printed very dark. Not recommended!
On 12-Apr-2017 the supplier responded:Hello Luca, thank you for taking the time to contact us. I am so sorry to hear that you are having these problems and its certainly something you should be experiencing. We offer a 3 year warranty against all our own branded ink and toner and woould be more than happy to issue out a replacement. Please get in touch with the customer care team on 0845 365 3605 and we will arrange this for you. m
Service rating : easy to order delivered next dayProduct : arrived on time easy to order
Service rating : Delivered exactly on time and product as described.Product : Product exactly as described.
Service rating : FAST EFFICIENT SERVICE. JUST STARTED USING THE CARTRIDGES BUT THEY SEEM GOOD...SUBJECT TO LONGER TEST RUN WOULD RECOMMEND TONERGIANT TO ANYONEProduct : SPEED OF DELIVERY, SERVICE AND ON THIS CARTRIDGE EXCELLENT
Service rating : Good productEasy transactionDelivery as promisedProduct : Ideal substitute for makers replacement
VERY NICE, THANKS YOU
Great Prices, Next Day Delivery, What more can you ask for
Fast efficient service. Price better than local store. Would use again.
Service rating : The staff are just amazing, very helpful and knowledgeable just a pleasure to deal 10 out of 10Product : Great Staff 10 out of 10 Great Staff 10 out of 10
Superb arrived the next day as promised
The toner cartridge works well and represents decent value for money. However, I feel that the instructions for fitting the replacement could be much better, with bigger, and more detailed diagrams and text
bought from you as it said next day delivery had I known it was two days I could have bought it for £4 less with that delivery date, sorry but you say in your ad "next day" next time ? Jim.
On 07-Apr-2017 the supplier responded:Hello James, Thank you for taking the time to leave feedback on our website. I am sorry to hear the toner didnt arrive when you expected it. Sadly you selected our Royal Mail service which can take 2 - 3 working days for your parcel to arrive.
Service rating : Immediate service next day. Have trust this service always happens.Product : Immediate delivery and service
Good price and reliable efficient service. Delivered next day as promised.
Toner Giant deliver on time and have always given excellent customer service too when necessary (replacing a faulty cartridge etc).
Service rating : Always receive prompt and good service - only once have I ever had a problem and it was resolved immediatelyProduct : Just as good as the Brother product
Ordered Delivered Perfect
Quick delivery Genuine product
Easy to order, arrived in good condition and on time.
FAST AND RELIABLE SERVICE
Service rating : I thought value for money compared with the other provider we use was v good. One thing, being a company trying to reduce wastage I thought the box it came in was oversized compared to the product, maybe one thing to improve. Speedy delivery as the item was required urgently and would use again.Product : As a maintenance cartridge hard to tell, but no problems so far.
Not a lot I can say. "It's an excellent service"
Service rating : Excellent service, great advice over the telephone, ordered new cartridges 3pm and received order the following morning. Outstanding!Product : Quality cartridges. Thank you.
Service rating : Arrived promptly. When I wasn't sure I had bought the correct thing, customer services were wonderful. I'm sorry I forgot her name, but she deserves employee of the month! It was correct, and it works properly. Thank you.Product : Does what it says on the label.
excellent fast service.Recieved toner on time and no problems
Service rating : Original Products at good prices and excellent serviceProduct : They are the manufacturers original products, at competitive prices and come with excellent service
Goods ordered and the next morning they arrived in good order
Cant fault the process
Service rating : Excellent service and competitive pricing Thank youProduct : Original Oki toner in black
Service rating : Easy to find toner and delivered next day.Product : Used your products before and they perform well.
Service rating : It were grandProduct : It seems to work OK but I'm not sure if paying double the price for Original toners is ultimately worth it but the peace of mind is there whereas with compatibles I might always be worrying
Service rating : prompt efficient friendly serviceProduct : prompt efficient swift service
Service rating : Good price. Fast delivery. What's not to like?Product : I haven't used it yet but I will.
Service rating : Excellent serviceProduct : Excellent, delivered exactly what I wanted, on time and at the price quoted, would go to again for all my needs
Service rating : Great service in great time scaleProduct : very efficient and good quality
Service rating : Well Priced, Despatched quickly.Product : Great price, easy and quick to purchase.
Service rating : Good price and delivered very quickly.Product : Exactly what I would have expected.
Service rating : Service received was second to none, Item ordered one day and received the next would highly recommend this Company.Product : Great product but I did purchase an original
Service rating : Very good service and speedy deliveryProduct : I was very pleased with the quality of the cartridges I purchased.
Service rating : Exellent service.Product : Very good value for money
quick and efficient
Had what we needed in stock, delivered as promised the next day
I can't fault the service. Ordered at 12pm the toners were with our Daresbury site 24 hours later. Tracking provided let me know the approximate time they were going to arrive, which saved me worrying. If I want it asap, without fail, then I order from TonerGiant
simple ordering process, speedy delivery. very happy.
Service rating : All good and received promptly, thanksProduct : All good and received promptly, thanks
Excellent - fast response
Service rating : Very poor communication 2 Products were faulty - this cost me an enormous amount of time and effort.I wasted approx 3 hours (actually 5hrs would be closer)Offered £10 discount on the faulty product because I threw away the black toner Toner Giant replacement which was absoulety plastered with toner everywhere – it was lterally going everywhere, my clothes, furniture etcProduct : It is an OKI product it will be fine
On 03-Apr-2017 the supplier responded:. Hello David, thank you for taking the time to email us today. I am so sorry to hear the item leaked. Normal returns procedure would be to collect the item so we are able to test it and find out the root cause of the issue. I am certain we can help you further in regards to the faulty item on this occasion
Good service. Prompt delivery
Service rating : Toner arrived next day, very impressed with the serviceProduct : Very prompt service and delivered next day
Brilliant service as ever
Service rating : Excellent service and inksProduct : Awesome inks just as good as manufactures
I was not happy with the cost as I thought it included the vat and it didnt
On 03-Apr-2017 the supplier responded:Hello David, thank you for taking the time to speak with me today. I am sorry you feel it wasnt made clear the total price when ordering over the phone. We really try hard in Customer Care to make it as clear as possible before a customer commits and makes payment. Next time give me a call directly and I will ensure this happens. Thank you Lou
On 03-Apr-2017 the supplier responded:H
Good service and prices
Fast delivery and excellent product
Service rating : 1st class serviceProduct : match for my printer great
Website easy to use and prices reasonable. Delivery within two days. Product has 2 year life. Bought to use when the current inks have finished so have not yet been tried but as they are HP branded, there should not be a problem.
Ordered one day arrived the next you cant get better than that. Bottle changed over in about five minutes,
Very prompt and efficient service
just order on computer and toners are here next day no hassle
Service rating : Bought a product arrived next dayProduct : quick and easy service came the next day
Very efficient service. Arrived day after ordering
Service rating : great fast serviceProduct : good price and fast delivery
Service rating : great service and value as alwaysProduct : Great value and service!!
Service rating : Returns appear to be made as difficult as possible - to comply with the law but no more. Other companies are much more helpful. Otherwise fine.Product : This was bought in error, due to misleading categorization on the website. Toner Giant make returns very difficult. Disappointing.
On 29-Mar-2017 the supplier responded:Hello Richard, thank you for taking the time to speak with me today. I am really sorry the item you purchased was unsuitable and you have had to return the items to us. I am really sorry your unhappy that we dont offer a free courier collection for items o longer required. Maybe this is something we can introduce in the future. I am glad to hear the items on its way back to us and I will prioritize your refund as soon as its back.
Always efficient and helpful
love how quickly the orders arrive here in Guernsey
Service rating : Very easy ordering process and goods arrived as expected.Product : Very easy ordering process and goods arrived as expected.
Excellent next day service
Great quick efficient service
Service rating : Good customer service. Nice and quick!Product : Good quality! Happy with this purchase : )
Easy to order and arrived on time
Service rating : Quick delivery great product easy to buy.Product : Great product good price!
Service rating : Very easy to order and delivery was made the next day - very efficient service.Product : original cartridges as ordered
Service rating : This arrived very promptly. genuine product does the job.Product : Product genuine what can I say it arrived promptly. and fir for the job.
Service rating : Delivery very prompt and items are as advertised.Product : Received okay and in good condition.
Service rating : My order was delivered promptly. I am satisfied with the product's quality and will order again.Product : Very good quality product and prompt service.
Arrived in good condition and in good time, thank you.
Quick and easy purchase. Not used toner yet, but so far customer service has been exceptional.
Always exceedingly prompt and efficient
Great service as usual
ghastly customer service
On 29-Mar-2017 the supplier responded:Hello Simon, thank you for taking the time to write feedback on our website. I am really sorry you feel this way, we have done everything we can to help you regarding your previous orders being returned. We have waived the restock fee as good will and accepted an order back which was purchased over the 28 days return period. Once again I am sorry you feel this way, I hope you understand that we have done gone above and beyond for you and we always will were we can. If you would like to discuss it further with me you are welcome to call me on 0845 365 3605 I would really like to hear from you.
Easy to order on line, fast delivery - nothing much else to comment on!
Service rating : Great serviceProduct : Top Banana product at the best prices
Service rating : perfect - no issues - great website and deliveryProduct : it's working well so far so fully satisfied
Great service - quick delivery and no fuss!
Excellent service, no problem , delivery next day.
Exactly what I wanted and delivered next day.
As on previous occasions the service was exceptional - from placing my order, ringing later with a query and finaalyy getting the delivery withing the promisee=d time slot. great
Quick effient as usual
Prompt next-day delivery as advertised. Cartridge recognised and accepted by printer. Toner quality and evenness of coverage seem good. Too early to tell whether it will do its 6000 pages. Very reasonable price.
Nothing - I did not speak to anyone.
Prompt delivery and toner works as it should
Service rating : great service, good valueProduct : great service, good value
Quick delivery, cartridge fine as always, good price compared to original
Service rating : excellent service and priceProduct : good value for money ..............................
Great next day delivery but I do wish they would let you have a text 1 hr delivery slot. Many companies do this so I can't see why this would be difficult. However, next day delivery is a bonus and price is always good.
Service rating : Excellent serviceProduct : Great Toners good value for money
Service rating : A comprehensive selection of product, reasonably priced with regular offers, all delivered quickly and efficiently. This is how all online purchases should be!Product : The right product in perfect condition.
Service rating : Despite several requests my order placed on the 19th of March has not been received. I am very disappointed. Poor response to my questions has not helped. ow you ask me for FEEDBACK......!Product : NOT RECEIVED Very disgusted.Not happy and not even been told that the cartridges are beinng sennt!
On 03-Apr-2017 the supplier responded:Hello Clinton, thank you for getting back to me and confirming you have now received it. As I explained since you opted at the check out for your order to go out Royal Mail, we do say to allow 3 - 4 working days for it to arrive. Next time give us a call and will ensure that courier service is selected next time.
Prompt quality service, as always.
Service rating : Excellent quick completion of my orderProduct : Perform extremely well and are reasonably priced
Excellent straightforward service
good fast service
Their products are competitively priced and they gave an excellent swift and professional service.
Service rating : Excellent service again. Have ordered several times in the past and the toner is always delivered very quickly and at a great price. I have no hesitation in recommending Toner Giant to anyone.Product : The original Brother Cartridge was easy to fit and produces perfect copies.
Great service. Easy to order, despatched on time and advised accordingly. All good.
Service rating : Great service ...... and so fast!Just one thing. Do you do recycling labels ;-)Product : They're kinda like the last 4 sets I bought ! ! ! !
good service from a reliable company. I like to be able to buy individual cartridges and feel sure they are genuine products.
Service rating : super fast service and easy to order , found just what i wanted and received next day!Product : found just what i wanted and delivered next day.
I was dealt with very courteously and helpfully.
Service rating : First class service as usual delivered the day after ordering no need to carry excessive stocks of cartridgesProduct : quality original cartridges for my two HP printers
Service rating : Ordered my cartridge on the 16th and still no delivery. Was assured it would arrive on March 22nd between 2.31pm and 3.31pm, still no delivery.Product : I would love to rate this product but I'm still waiting for delivery.
On 24-Mar-2017 the supplier responded:Hello Peter, thank you for taking the time to write to us today. I am really sorry for any trouble caused, I can see that you requested the delivery address to be change. We managed to amend this for you and confirmed the delivery date. I have tracked your order and it has been signed for on the 22nd of March by Greg. I hope this information helps, if you need any more information please call me on 0845 365 3605, I would be more than happy to help.
Service rating : Efficient service, with order arriving very quickly and boxed up nicely, would order from again.Product : Exactly what we needed and improved our printer quality.
Service rating : Easy to find what I need and delivery always very prompt - thank youProduct : What I need but rather expensive
It was as advertised and delivered promptly and value for money.
Arrived next day. Not used the cartridge yet. But excellent delivery.
Excellent service and delivery
Very good service
Service rating : Best online price and next day delivery - no fuss no hassle just a great dependable service!Product : Just a great service and price.
Service rating : The replacement cartridges have removed the problem of black and magenta streaks that we were getting from your previous refills. Let's hope that the different cartridge design finally eliminates the streaking problems of the past.Product : As previously, hope the new design cartridge is better than the previous supplied cartridges that started to leak colour streaks.
great - although i missed the opportunity to put in the discount code
Everything I expected, swift delivery, fair prices. Couldn't ask for more
Service rating : Fast, no hassle service.Product : Excellent product at great price.
Excellent prompt delivery and service!
It was a generally a good service. I was not in when the cartridges were delivered, and the delivery person helpfully delivered them to my next door neighbour. He/she did not however leave a card telling me. I almost got in touch to say something had gone wrong a couple of days later, when the neighbour came over with it. This part of the delivery procedure, therefore, could be improved.
Very quick delivery and arrived without damage
on time and as advertised - but haven't used it yet.
Very efficient and helpful
Fast reaction. Next day service delivery. Keen price.
Service rating : Exactly what I wanted and next day excellentProduct : Original toner cartridges never have a problem
Service rating : Friendly, helpful service - next day delivery free!Product : Heavy domestic use - Kyocera laser printer is the cheapest and best I have had.
Service rating : The item was easy to order and was promptly delivered, but I am surprised by the increase in price: £51.34 in July last year to £67.64 now - that's a 32% increase. Why? I will be looking for a cheaper source next time.Product : I haven't used it yet,but am confident it will be OK.
Great product, got the compatible toners this time, great saving and they work in our printer just fine.
Great service. I have shopped around in the past but now Toner Giant is my firstchoice.
Service rating : Brother Comatible Toner. Competitive price. Excellent Service and Delivery. Well Packaged. 100% Satisfied. TonerGIant - my number one call, make it yours..Product : Excellent all round service, with a next day delivery. 100%.
Service rating : The website is very easy to follow and the items always arrive the next day so we are very pleased with the whole processProduct : we found them to be Value for money
Service rating : Delivery is outstanding. Received at 8 am after ordering at 4pm the previous day.Product : Perfect results at a lower price
Delivered as promised next day.
Service rating : Quick delivery, smooth, easy transactionProduct : Good quality, as good or better than any toner I've used before
Excellent service, easy site to use and item delivered quickly
Fast deliveryGreat customer service
Super fast delivary!
Service rating : Product is great, ease of ordering is great however the product did not arrive the next day as promised. I waited in all day for the product, only for it not to arrive. No tracking details were given and my email to customer service was ignored. absolutely disgusted with this side of the service.Product : Excellent product well packaged.
On 23-Mar-2017 the supplier responded:Hello Matt, Thank you for taking the time to leave feedback on our website. I'm so sorry to hear there has been a delay with your order. I'm sorry you never got a reply from us, sadly we never received your email. We work hard in customer service to respond to all our customers emails within 24 hours. I am so happy to hear you now have the items and you are up and printing.
thought it was reasonably priced and it works well
fast efficient service
Service rating : No better buy available for Brother A4 plain inkjet paper. Swift free delivery. Will use again.Product : Excellent printer paper. Thin but works perfectly well for duplex printing. Crisp text.
Service rating : So quick and easy to order and next day deliveryProduct : True to colour and last a long time
Brill as always
Service rating : Surprised and pleased by a very quick delivery.Product : Recycling procedure was a bit tedious but understandable
Service rating : Everything perfect, as always.Product : Perfect. No complaints whatsoever.
Excellent service as always, I don't shop anywhere else for my toner cartridges.Easy to navigate site, clear, concise and prompt, delivery was made when advised.Would thoroughly recommend
What can I say? Same old, same old. First class service with a first class product at a first class price and delivery.
Service rating : It was swift and fastProduct : It was perfect for our printer
As always, excellent service.Only one small moan - couldnt find my exact printer number on the list, I clicked "chat on line to advisor" but no one ever replied. I eventually found the correct cartridge.
Service rating : Toner was offered at competitive price and arrived the next day.Product : What can you say about a toner cartridge - it worked!
Service rating : Excellent service - prompt deliveryProduct : Fast order processing - competitive price
Service rating : In the past toner cartridges were expensive, and printed fewer sides than advertised. Recently the price of compatibles has come down, and it seems that they are giving more pages as well.Product : I'm hoping that this latest cartridge will be as good as the last.
Service rating : Excellent service from Chris!Product : Some difficulty in getting printer HP MFP M277dw to recognise cartridge.
We needed a new toner cartridge for our Samsung Mono Laser Printer and Toner-Giant seemed to be the cheapest. We placed an order on-line, paid via Pay Pal and the cartridge was delivered around 24 hours later. We were delighted with the speed and efficiency.
Service rating : easy website, efficient service/ deliveryProduct : exactly what we wanted and works perfectly
Service rating : Best prices - and delivery next day included They have never let me down.Product : Best prices - and genuine company product.
Service rating : Fast, efficient and reliable as always.Product : See Headline review above.
Service rating : Very swift and efficient service. Easy to use ordering system and immediate delivery - great!Product : Good value, all as specified
Service rating : quick deliveryProduct : Good price and quick delivery included.
Excellent service. Next day delivery as promised
Service rating : Excellent ServiceProduct : Received what I oredered at a reasonable price
Service rating : Good buy. Fast delivery.Product : Works absolutely fine. Recommend to others.
Service rating : great serviceProduct : great product and easy to install and use
Incorrect item was delivered, the product code on the item differs from that on your website. The customer service person I spoke to regarding the incorrect item forget to email the returns people.
On 17-Mar-2017 the supplier responded:Hello Phil, thank you for taking the time to speak with me. I am so sorry it took longer arranging your return. Unfortunately we were awaiting information from our warehouse to arrange your return. Please let me assure you we work really hard to make sure we resolve anything as quickly as possible. I am so glad to hear you will be shopping with us again and it you need any further help please feel free to call us on 08453653605.
Service rating : Excellent service as always - good to see smaller packaging tooProduct : good value for money - and never any problems with colours
Service rating : Easy to use and loved the fact that you had my previous order details so that I didn't have to hunt around for the right thing. Speedy delivery too. Perfect!Thank you :)Product : Haven't used them yet but pretty sure they'll be great.
Service rating : Arrived promptly. As expected. Best price online with next day delivery.Product : Printer back up and running. Easy to fit.
Excellent service and products as usual.
Excellent prompt service as ever
Service rating : Easy to find and useDelivery excellentNo issuesProduct : Good quality, easy to install and working
Service rating : Printer now working with the new drum fitted. Very fast service, thank you.Product : Hope this drum lasts longer than the origonal
Just want I asked for
Service rating : Good price and fast deliveryProduct : Good price and fast delivery
Service rating : Prompt deliveryGood value productProduct : Excellent purchase, good price
Service rating : Efficient, I received my ink within 48 hours.I shall order from you exclusively from now on.Product : I have an old designjet and its getting harder to find good workable cartridges
quick delivery,good service,good price
Service rating : The toner container was not for me.Product : The toner container was not for me.
Dependable product, quickly delivered
Service rating : good service right product at right money delivered to my doorProduct : good service,easy to order
Service rating : Easy to order. Fast delivery. Very good price. Very happy.Product : Exactly what I ordered, thank you.
Service rating : Everything was perfect.No more needs to be said.Product : It is working fine. 123456
This is the first time I have bought a compatible toner and i was a bit nervous that it wouldn't work but I just popped it in and hey presto! It works fine :)
Excellent product, excellent price came superfast.
Service rating : great deliveryProduct : does exactly what it should
Excellent ordering, price packaging & delivery. Would use again
Always a good price and prompt delivery (with not extra cost). Thank you
Service rating : Excellent delivery service as always and well packaged.Product : Good value - purchased same pack previously
Much better delivery service now.
Service rating : Prompt turn round of orderProduct : I rate the service as excellent because I have bought for some time without problems
Good price and next day delivery. .
Simple order process and product arrived on time and correctly dispatched.
Always excellent service and delivered promptly!Thank you.
Service rating : ExcellentProduct : Excellent product - works fine
They did exactly what we asked, did in quickly, efficiently and with no fuss. you can't really ask for anything more, and believe me I am used to getting a lot less from rivals.
Easy to order, good delivery
Service rating : Order understood and delievered the next day, excellent.Product : It prints well it is clear and easy to read.
Arrived in double quick time. Web page is easy to navigate.
Service rating : Very good services, products as described and quickly delivered. What more can you ask for.Product : They were exactly right for the job and are performing well.
Price, delivery and quality all to tpop standard.We will definitely will be using you for our future toner requirements
Service rating : Have received and fitted Fuser Kit.I am still awaiting delivery of Transfer Kit (a week after ordering)Product : Have fitted into printer. Seems to be working fine.
On 10-Mar-2017 the supplier responded:Thank you for getting in touch. I'm so sorry there has been a delay with your order but I am happy to see it has been resolved quickly by the Customer Service team. If you need any further help you are welcome to call us on 0845 365 3605, we would like to hear from you again real soon
very quick service and delivery Thanks
Really good company to deal with.Cartridges always arrive the next day.
Service rating : Very pleased with the cannon Toner. I had tried out before this a Toner Giant own toner but was very disappointed with it as it did not give as dark print and this is why I felt I had to abandon the Toner own brand even though I had not used a lot of it and go back to Canon (which I had used in the past and which is good but quite a lot more expensive).Product : Very good toner. I have used it before and know I always get a clear print from it.
Service rating : Very quick deliveryProduct : As advertised, good quality item
Service rating : EXCELLENT CUSTOMER SERVICE - RAPID DELIVERYProduct : VALUE FOR MONEY - PEACE OF MIND
Service rating : Always good value and amazing service. Great web site too.Product : Always superb service and value
Service rating : Fast and accurate delivery. The website product descriptions were excellent and informative. I picked the right products easily.Product : The right replacement product for my printer.
Service rating : Easy to use site, next day delivery, toner is perfectProduct : Excellent quality prints, no mess
God hjemmeside, gode priser, og hurtig og kompetent svar på min henvendelse om at det trak noget ud med leveringen.Det med den langsomme levering har jeg valgt ikke at skulle have indflydelse på min vurdering, for jeg tror på at toner giant har afsendt hurtigt som lovet
Service rating : Easy to use website, simple to order and follow up emails at all stages.Product : Cartridge worked a treat. No problems at all.
Super fast service. Great price. Delivered as promised. A rare treat of customer service carried out as it said on the tin. Thank you good people.
great service and price too
Service rating : Arrived within 24 hours of placing order (by UPS) - super service!Product : Arrived within 24 hours of placing order. Super service!
Quick, efficient and easy ordering and delivery.
Great product at very good value and speedy delivery
Fine, no problems, hopefully you don't follow up a sale with a 'blizzard' of emails
Service rating : Ordered on line and it was a doddle Delivery arrived following day and that was to North of ScotlandPrices are very competitiveProduct : As requested what more can one say
There was a problem with the toner first sent it leaked. Rang they arranged for a replacement straight away. Along with collection for the faulty. Both arrived next day.
Service rating : Very prompt and efficient serviceProduct : Excellent quality goods. Always in good condition when received.
Product and price fine, but UPS as a delivery service are inflexible in this area.
Service rating : Easy transactionProduct : Good quality usual standards
Good price. Prompt delivery.
great toner not problems we had with other brands
Excellent service, prompt delivery. I will use it again.
Service rating : Very very quick delivery and good price could not have done any betterProduct : it was item i needed and was perfect
As always, quick delivery of a well-priced product.
Service rating : I purchased the toner late afternoon and the cartridge was delivered midday the following day as stated when placing the order. My printer accecpted the toner cartridge without out any issues.Product : Worked first time without experiencing any problems.
Prompt. Helpful customer rep. Good
When ordering on-line there does not appear to be anywhere where we can leave instructions if no-one is at home, eg leave in greenhouse.Consequently a delivery was missed and I've had to reschedule it.
Service rating : Very competitive prices. Easy to navigate website. Stocked the correct manufacturers parts with correct part numbers. Quick delivery.Product : Products are manufacturer originals as advertised.
Service rating : Great service, just what i needed. thank youProduct : As described, well boxed and arrived safely
Staff are always helpful and goods are delivered as promised. Happy to be associated with Toner Giant.
Service rating : Original toner cartridges delivered quickly.Product : Original toner cartridges delivered quickly.
Service rating : very quick delivery toner as expected working very wellProduct : very good very pleased will buy again from you
Service rating : Right product, best price, quick delivery. Many thanksProduct : Happy with price of original product
Service rating : Order came on time but the drum would not work spoke to Megan she text me what to try this failed I was told they would replace the drum but it has been a week and still no replacement. I have left messages but no one has contacted me so farProduct : I have not had anybproblems with the toner in the past
On 06-Mar-2017 the supplier responded:Hello Geoff, thank you for taking the time to speak with me today. I'm so sorry you are having problems with the drum. I have arranged for an immediate replacement to be dispatched today and this will arrive tomorrow. I am so delighted to hear you will be shopping with us again, please remember to give us a call on 0845 365 3605 if you ever need any help.
On 07-Mar-2017 the customer
added:The matter has been resolved, I have been using the company for many years and this was the first problem.I will continue to order from your company.When the problem came to light the company were very helpful
Great service from Toner Giant but rubish service from HP cashback
Very quick service and very pleased with the toners
Service rating : Very fast service, goods were well packed and delivered when promised.Product : Useful multipack gives some savings over the individual cartridges and is not available from some retailers. No problems with installing, and the cartridges are working perfectly.
Service rating : Great service, quick deliveryProduct : This compatible toner is really good
Service rating : Very quick serviceProduct : Better than substitutesWill buy Dell in future
Fast delivery, expert sales person, good all round company, highly recommend.
Service rating : The delivery was speedy albeit not on the day it was scheduled to arrive.Product : The toner was delivered speedily
Great service and great prices
Trouble free service.
Ordered online which is straightforward and easy to use.
Service rating : Easy to order, received all next morning.Product : Order as expected and quick!
Easy to navigate website.Efficient methods of ordering and payment.Delivery as promised next day.Overall an excellent company to buy from.
Service rating : very satisfied with complete transactionProduct : very satisfied with complete transaction
Service rating : ARRIVED LATEProduct : seems to be working alright.
Arrived promptly, worked fist time
Service rating : Good product, delivered on time. Really good service.Product : As good as Kyocera cartridges at a fraction of the cost.
Service rating : One of the cheapest, next day delivery, free postageProduct : Lexmark original, exchange program.
no problems from beginning to end and extra quick delivery
Good price with quick delivery.
Service rating : I chose Toner Giant because I have never been disappointed with their service. Their promise of next working day delivery has always been kept and goods arrive in good condition.Product : Great product have had no problems with it
Service rating : buy here regularly, great price and serviceProduct : brother own brand products excellent quality
Service rating : excellent service at a competitive priceProduct : excellent service at a competitive price
Service rating : Excellent Products and serviceProduct : Excellent product & service
Good Service and Good Price
Service rating : Always great service - just wish you would send the discount codes through sooner! We seem to always get one just after we have ordered - but we won't go anywhere else - they might be cheaper but we prefer the great service we get from you guysProduct : have used it yet - will let you know
Service rating : Service was prompt and reliable. Website easy to navigate. Reasonably priced. Delivery excellentProduct : Laser toner was at it was described. It came well wrapped and intact
Next day delivery as promised
Service rating : Fast delivery as expected, would definitely recommend and use again.Product : I was worried that they might not work as I've bought other compatible cartridges in the past that didn't but I needn't have worried they were fine.
Bought on behalf of a friend but have no doubt that they will be delighted as I have been in the past.
Service rating : excellent product arrived next dayProduct : only printed 12 photos there seemed to be too much ink coming out some would not dry not very happy when it is the original hp ink.not tried the second one yet
On 14-Mar-2017 the supplier responded:Hello there, thank you for leaving feedback on our website. I am so sorry to hear this. Please can you contact the customer care team on 0845 365 3605, we would be more than happy to help you with this fault.
Ordered my toner cartridge, and it arrived next day as stated! Thank you!
Prompt and accurate delivery
Service rating : Quick delivery and good value for original toners.Product : Good value for original toners and quick delivery.
Fast delivery, great products.
Product is in store for future use so no relevant comment BUT ordering procedure was very simple and delivery was excellent
Service rating : All fine - except when I put in a voucher code (from 2015) it wouldn't recognise it.Product : Nothing else to say - product fine
Service rating : Excellent service, ordered and delivered within less than 24 hours. Competitively priced, and good value for money.Product : Arrived intact, within 24 hours. Very happy with the service, and the purchase which represents good value for money.
Service rating : Delivered promptly as promisedProduct : Delivered as promised on time
Good website and easy to find the required toners plus delivery was swift and seamless with the driver arriving spot on time.
Service rating : Everything went smoothly and delivery was next day as promised.Product : The toner cartridges are fine, have used plenty before and quite happy with them.
Service rating : An absolutely fantastic experience, my items were with me by 7:30 the next morning!! prices were great, and the toners substituted fit my old printer perfectlyProduct : fit my old machine perfectly!!
This was the first replacement required for our printer and I had compared prices for an original cartridge. I used Toner Giant as they were offering a 3% discount on top of an already good price. Ordering was simple, delivery speedy and packaging perfect.
The agent I spoke to talked me through the HP cashback process and was extremely helpful and patient, thank you so much.
Service rating : The purchasing side was very easy and convenient, delivery was next day, which was also good, but to then find that it was not complete and that indeed the missing item could not be delivered for a further two weeks was indeed off putting and certainly not going to rush back and order anything else. The refund side was also well handled.Product : Cant use it as dont have the yellow toner and had to get elsewhere
On 01-Mar-2017 the supplier responded:Hello Jose, thanks for getting in touch. I'm sorry the item you ordered was unavailable. It seems like the item you purchased is very popular, I understand that you needed this urgently. We work really hard to keep customers informed of any issues with the stock.
Service rating : Easy to order. Arrived next day.Product : Great price, quick delivery.
Service rating : Excellent prompt serviceProduct : Excellent easy to install
Always great service & price.
Good price and efficient service
Service rating : Simple easy purchase, prompt delivery, fair price, product fitted and works well.Product : Fitted well & works perfectly.
Service rating : I received an email early in the morning saying that my purchase would be delivered that day, and i would be advised of a one hour time slot during which time the product would be delivered. I was not advised of my one hour time slot, therefore I had to wait in until the product arrived. I could not even reschedule the package as the email I had received gave no tracking number. This is not the first time that the delivery system has been poor.Product : does what is says on the tin
On 01-Mar-2017 the supplier responded:Hello John, thank you for taking the time to speak with me today. I was so sorry to hear you experienced this. Depending on where the stock is located would dictate the courier service you receive. Sadly not all couriers offer notification of the estimated time of delivery. Please remember when you next come to order we can change the deliver to address for you or alternatively if you have to pop out you can leave the driver a note to leave in a safe place.
Great service. First class communication.Item as described. What more do you want.
Competitive price and delivered very quickly.
Good price and swift delivery.
Speedy and easy to use
Service rating : Great toners, price and quick deliveryProduct : Never have any issues and very easy to use
Good special deals, easy to order and prompt delivery
Quick, friendly service.
order arrived as promised. No fuss so all good
Service rating : Very prompt service as always.Product : Always good service and exactly what I need.
Quick, safe delivery of printer drum. These are easy to fit and hopefully it will work when I can get my old computer to behave!
Service rating : Free next day delivery. Competitive price. Very pleased with the purchase.Product : Quality photo paper. Highly recommend it.
Order goes like clockwork.
Quick efficient service. I also like the fact you don't pack the delivery boxes full of those horrible plastic peanuts which take for ever to biodegrade.
Service rating : Good Service. Product as described. Arrived in very good time.Product : Printin as expected. Price was excellent.
Service rating : quick and prompt serviceProduct : Prompt service, quick delivery and easy website.
Price and prompt delivery and delivery specified one hour slot
Best price and delivered on time.
Very good and prompt delivery. Thank you.
Service rating : Great service, order arrived next day. Very competitive price, printing quality is good and is lasting well.Product : Working well, print quality good, this recent purchase is replacement back up for same earlier purchase which is still working and lasting well.
Service rating : Great service. Very speedy deliveryProduct : Correct toner found easily through website
Service rating : very good price and superb attendingProduct : New unit, work staight away.
Excellent service, as always.
Service rating : Good service with prompt deliveryProduct : Good quality inks with great colour clarity
Service rating : Excellent service. next day service couldn't have been better. Easy to find correcttoner on the website and instructions very easy to followProduct : work very well able to carry on with printing
Service rating : very good and efficient service , thank youProduct : Fast service and works well
Service rating : Good service and fast deliveryProduct : good product and a good price
Service rating : Very speedy and product works well so farProduct : V. Good, happy it worked straight out of the box
Service rating : Delivery was within 24 hours "what a service"Product : It worked straight out of the box
Excellent and prompt service.