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Hello, thanks for your question. I've had a look and found the following instructions on how to reset the drum counter. If you have a printer with no touch screen then follow through the following menu options:
Press Menu > Machine Info > Reset Menu > Choose Drum > Press 1 to reset the drum unit counter.
If you have a touch-screen printer model, follow the same instructions but instead of pressing 1 to reset the drum, the screen will ask you if you wish to reset the drum and you will need to press yes.
If need any more help please contact us on 0345 365 3605 and we'll be happy to talk you through it.