Hello. On 10th May we have ordered a new BR320CL compatible drum from yourselves. This has now arrived and been installed in a Brother DCP-9055CDN printer but we cannot get the drum life counter to reset - it has stayed resolutely at 20. There does not appear to be a Reset Parts Life option in our menu. What would you suggest please?
Hello, thanks for your question. I've had a look and found the following instructions on how to reset the drum counter. If you have a printer with no touch screen then follow through the following menu options: Press Menu > Machine Info > Reset Menu > Choose Drum > Press 1 to reset the drum unit counter. If you have a touch-screen printer model, follow the same instructions but instead of pressing 1 to reset the drum, the screen will ask you if you wish to reset the drum and you will need to press yes. If need any more help please contact us on 0845 365 3605 and we'll be happy to talk you through it.