How much does delivery cost and how long will it take?
We don't think you should pay more at the checkout, and we're proud to be one of the only printer cartridge suppliers to offer Free guaranteed next-day delivery to all mainland UK addresses.
Order before 5:30 pm on any working day and so long as the products are in-stock, your order will be delivered on the next-working-day.
What is the returns policy and how do I return a product?
We want you to have the best experience possible when shopping with TonerGiant. With over 20 years’ expertise, our friendly support team is here to help get you printing again quickly. You
can arrange a return through our returns form, or by calling us on 0345 365 3605.
If your product becomes faulty
Original Cartridges: Return for a refund or replacement for up to 12 months.
Compatible cartridges: Return for a refund or replacement up to 3 years.
Please contact us a soon as possible to request a returns number and arrange a free collection.
If you have ordered printer paper and it has arrived damaged, please refuse the delivery and let us know right away so we can arrange a replacement to be sent.
If you change your mind - 30 Days to Return:
You have 14 days from delivery to arrange a return and an additional 16 days to return the items to us once arranged.
Ordered incorrectly? We’ll provide a returns number and address for you to send to.
Wrong item arrived – We’ll arrange a free collection of the incorrect product(s) and send a replacement.
After 14 days, you may still be able to return the product, but a 20% restocking fee will apply. After 30 days, returns are at our discretion.
Please note: Products must be returned unopened, unused, with all seals intact and in a resalable condition, or returns may not be accepted.
Hi, is this toner for Brother HL3140CW and is it black?
18 September 2019
A
Hi, no this is a waste toner unit. This collects the excess toner that is produced when printing. The black toner cartridge you require is the TN241.
Q
My printer, the Brother HL 3140CW is showing all four drums at 7 percent, is this 7 percent left or 7 percent used please, and what part numbers would I need to replace all 4 please? Also would that account for a very poor toner banding problem when printing please?
18 April 2019
A
Hi there, this would normally mean 7% left in the life of the drums. You'd only need to replace the drum colours that the printer tells you to. The codes are DR-241CL and there is one for each colour needed which is listed at the bottom of this page. Yes, it would be one of the major causes for lines down the page or poor print quality. If you'd like any more help, please let us know.
Q
What is a waste toner?
04 February 2019
A
Hi there, a waste toner is also known as a 'waste toner collector' and basically collects the toner powder that is wasted during the printing process so it doesn't spill out into the printer. A printer will tell you once it's full and needs to be replaced. Unfortunately, they must be replaced as they can't be emptied.
Need Assistance? We'll be happy to help! Call us on 0345 365 3605