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Hi and thanks for getting in touch. I'm sorry to hear about the issues you're having.
We manufacture one of the highest quality own brand toner ranges and offer a 3-year guarantee so if you have any problems at all, we'll arrange for a replacement or refund.
Whilst I can't say they are always perfect, our failure rate (amount returned against sold) is less than 4%, something that we monitor to make sure that our products are meeting expectations. If you need any more help, please let me know.