What is the returns policy and how do I return a cartridge?
We want you to have the best experience possible when shopping with TonerGiant. With over 20 years’ expertise, our friendly support team is here to help get you printing again quickly. You
can arrange to return a product through our returns form, or by calling us on 0345 365 3605.
If your product becomes faulty
Original Cartridges: Return for a refund or replacement for up to 12 months.
Compatible cartridges: Return for a refund or replacement up to 3 years.
Please contact us a soon as possible to request a returns number and arrange a free collection.
If you change your mind - 30 Days to return:
You have 14 days from delivery to arrange a return and an additional 16 days to return the items to us once arranged (30 Days in total).
Ordered incorrectly? We’ll provide a returns number and address for you to send to.
Wrong item arrived – We’ll arrange a free collection of the incorrect product(s) and send a replacement.
After 14 days, you may still be able to return the product, but a 20% restocking fee will apply. After 30 days, returns are at our discretion.
Please note: Printer cartridges must be returned unopened, unused, with all seals intact and in a resalable condition, or returns may not be accepted.
How much does delivery cost and how long will it take?
We don't think you should pay more at the checkout, and we're proud to be one of the only printer cartridge suppliers to offer Free guaranteed next-day delivery to all mainland UK addresses.
Order before 5:30 pm on any working day and so long as the products are in-stock, your order will be delivered on the next-working-day.
Customer Questions (2)
Q
Do you do same day shipping on Lexmark CX510dhe toner cartridges?
21 April 2016
A
We do dispatch any orders same day for all items that are placed before 5:30 pm (providing the item is in stock and available), however, that will arrive on a next working day courier delivery. If you are requesting a delivery to be placed and for it to actually arrive on the same day of order, unfortunately, that isn't a shipping service that we can provide at the time being. We can however offer delivery upgrades to make sure your order would arrive before 10 am on the next working day. Please let us know on 0345 365 3605 and we can get an order to you right away.
Q
I need to get an order really quickly, I'll pay towards delivery charges if you can ship to Barcelona for me? How long will it take? Alejandro.
18 April 2016
A
Thanks for your query Alejandro, unfortunately, we can only send orders to locations based in the United Kingdom because our couriers don't deliver internationally. Also if you purchased your Lexmark CX510dthe printer in Spain, it's possible that UK Lexmark cartridges wouldn't work correctly in your printer and you may have problem getting it to print. I'm sorry I couldn't help you further.
Need Assistance? We'll be happy to help! Call us on 0345 365 3605