How much does delivery cost and how long will it take?
We don't think you should pay more at the checkout, and we're proud to be one of the only printer cartridge suppliers to offer Free guaranteed next-day delivery to all mainland UK addresses.
Order before 5:30 pm on any working day and so long as the products are in-stock, your order will be delivered on the next-working-day.
What is the returns policy and how do I return a product?
We want you to have the best experience possible when shopping with TonerGiant. With over 20 years’ expertise, our friendly support team is here to help get you printing again quickly. You
can arrange a return through our returns form, or by calling us on 0345 365 3605.
If your product becomes faulty
Original Cartridges: Return for a refund or replacement for up to 12 months.
Compatible cartridges: Return for a refund or replacement up to 3 years.
Please contact us a soon as possible to request a returns number and arrange a free collection.
If you have ordered printer paper and it has arrived damaged, please refuse the delivery and let us know right away so we can arrange a replacement to be sent.
If you change your mind - 30 Days to Return:
You have 14 days from delivery to arrange a return and an additional 16 days to return the items to us once arranged.
Ordered incorrectly? We’ll provide a returns number and address for you to send to.
Wrong item arrived – We’ll arrange a free collection of the incorrect product(s) and send a replacement.
After 14 days, you may still be able to return the product, but a 20% restocking fee will apply. After 30 days, returns are at our discretion.
Please note: Products must be returned unopened, unused, with all seals intact and in a resalable condition, or returns may not be accepted.
Good. Have used the product before. Exactly the same as previous purchases.
Customer Questions (2)
Q
How quickly can you get this toner delivered to me? I'm in London.
28 April 2016
A
Hi, we can get that cartridge to you on a next day courier delivery providing it is in stock and you place an order before 5:30 pm. We also offer a pre 10 am delivery service that will mean your order could arrive between 7 am and 10 am. Please get in touch if you'd like to place an order.
Q
Do you have the other colours for the TN241 brother range of cartridges, please? Frank
28 April 2016
A
Hi Frank, we do actually sell the full set of toner cartridges in the Brother TN-241 range as well as the individual toners if you are just looking for one of those? You can find the full set of cartridges on the following page https://www.tonergiant.co.uk/product/Brother-TN241-Multipack-B-C-M-Y-TN241PACK-30017/ We also sell our own brand compatible versions of the cartridges that offer great savings if you are interested. You can find the full range of cartridges here: https://www.tonergiant.co.uk/toner-cartridges/Brother/Brother-MFC-9340CDW/
Need Assistance? We'll be happy to help! Call us on 0345 365 3605