Refunds & Returns

The item is faulty / damaged in transit

With our own brand (compatible) ink and toner you get a 3 year guarantee. This covers you for any fault that might occur with the cartridge and any damage to printer equipment as a result. If you’re not 100% satisfied with the quality of our own brand ink and toner you can request a replacement or a refund, hassle free.

Specific printer models require the correct ink, toner cartridge or maintenance item to operate correctly / without fault. If the incorrect cartridge or maintenance item has been purchased / used in your machine resulting in fault or damage, we will be unable to offer a replacement or refund in this instance.

The wrong item was sent

If you believe an item has been sent to you in error, please let us know within 14 days of delivery and we will arrange for collection of the item.

The incorrect item will need to be collected so we can arrange for the correct items to be sent to you. Please do not open or attempt to install any incorrect items as we will be unable to arrange a return.

I changed my mind – 30 Days Returns

You have 30 days to return an item. If you have ordered an incorrect item or have changed your mind, you have 14 days from delivery of your order, to let us know and arrange a return, and an additional 16 days to get the item back to us. Items must be returned in an unopened / unused and resaleable condition. We will provide a credit voucher for the value of the items that can be used against the correct items or future orders.

Once a return has been arranged, you have an additional 16 days to get the item back to us. If the item arrives after that 16 days, a restocking fee of 20% will apply.

If the initial 14 day period has passed before you have arranged a return, it is possible to arrange a return, however restocking fees may apply and is at our discretion. If 30 days have passed, returns are at our discretion.

Once you have arranged a return and have a returns number, we will provide you with a returns address. You must return items in an unopened / unused condition. Please send them via tracked delivery to avoid items being lost (customers are responsible for postage costs).

If you received your order in multiple shipments and wish to return all items, you may need to return them to multiple warehouses. 

If your printer has stopped working whilst using Compatible cartridges

When you use our compatible cartridge, we also cover your printer in the unlikely event that a fault is caused by using one of our compatible cartridges.

If your printer has stopped working or developed a fault whilst using our compatibles. Call us right away and we’ll arrange for a printer technician to come and take a look / fix your printer if required. If it cannot be fixed, and the technician has determined that our cartridges caused the fault, we will then arrange for an equivalent replacement printer to be sent to you at our cost.

Note: Please do not arrange for your own printer technician as we cannot cover this cost, and you will be liable for the cost of the service.

The item is faulty / damaged in transit

We offer 12 months warranty on all OEM printer consumables. Within this period, if the item develops a fault or has been damaged in transit you can request a replacement/refund with no additional charges. 

If your item was damaged in transit, please let us know within 5 days of receiving your order. For any orders received with visibly damaged boxes, please refuse the delivery and let us know as soon as possible.

Specific printer models require the correct ink, toner cartridge or maintenance item to operate correctly / without fault. If the incorrect cartridge or maintenance item has been purchased / used in your machine resulting in fault or damage, we will be unable to offer a replacement or refund in this instance.

Oki and Brother products are covered by a return to base warranty and those brands have specified that all returns must be arranged directly with them. You can arrange a return with OKI by calling 0203 691 9098 or on their website here, and you can arrange a Brother return by calling 0333 777 4444 or on their website here.

To maintain our customer care standards we will do our best to arrange this on your behalf, however the printer manufacturers have stated that this must be done by the original purchaser 

The wrong item was sent

If you believe an item has been sent to you in error, please report this within 14 days of delivery and we will arrange for a collection to be made.

The incorrect item will need to be collected so we can arrange for the correct items to be sent to you. Please do not open or attempt to install any incorrect items as we will be unable to arrange a return.

I changed my mind – 30 Days Returns

You have 30 days to return the item to us. If you have ordered an incorrect item or have changed your mind, you have 14 days from delivery of your order, to let us know and arrange a return and an additional 16 days to get the item back to us. Items must be returned in an unopened / unused and resaleable condition. We will provide a credit voucher for the value of the items that can be used against the correct items or future orders.

Once a return has been arranged, you have an additional 16 days to get the item back to us. If the item arrives after that 16 days, a restocking fee of 20% will apply.

If the initial 14 day period has passed before you have arranged a return, it is possible to arrange a return, however restocking fees may apply and is at our discretion. If 30 days have passed, returns are at our discretion.

Once you have arranged a return and have a returns number, we will provide you with a returns address. You must return items in an unopened / unused condition. Please send them via tracked delivery to avoid items being lost (customers are responsible for postage costs).

If you received your order in multiple shipments and wish to return all items, you may need to return them to multiple warehouses.

My Printer was purchased outside the UK

Printers are region specific and so will only accept cartridges that are purchased from the same region / country. If your printer was purchased from outside of the UK, cartridges purchased from our website are unlikely to work in your machine. Please check this before you open / install your cartridges as we are unable to arrange a return for opened cartridges purchased incorrectly.