What is the returns policy and how do I return a cartridge?
We want you to have the best experience possible when shopping with TonerGiant. With over 20 years’ expertise, our friendly support team is here to help get you printing again quickly. You
can arrange to return a product through our returns form, or by calling us on 0345 365 3605.
If your product becomes faulty
Original Cartridges: Return for a refund or replacement for up to 12 months.
Compatible cartridges: Return for a refund or replacement up to 3 years.
Please contact us a soon as possible to request a returns number and arrange a free collection.
If you change your mind - 30 Days to return:
You have 14 days from delivery to arrange a return and an additional 16 days to return the items to us once arranged (30 Days in total).
Ordered incorrectly? We’ll provide a returns number and address for you to send to.
Wrong item arrived – We’ll arrange a free collection of the incorrect product(s) and send a replacement.
After 14 days, you may still be able to return the product, but a 20% restocking fee will apply. After 30 days, returns are at our discretion.
Please note: Printer cartridges must be returned unopened, unused, with all seals intact and in a resalable condition, or returns may not be accepted.
How much does delivery cost and how long will it take?
We don't think you should pay more at the checkout, and we're proud to be one of the only printer cartridge suppliers to offer Free guaranteed next-day delivery to all mainland UK addresses.
Order before 5:30 pm on any working day and so long as the products are in-stock, your order will be delivered on the next-working-day.
Customer Questions (1)
Q
Are these cartridges regular HP cartridges or not, I always buy HP ones as I bought some remanufactured ones from someone else and had nothing but trouble!
18 April 2016
A
We do sell original HP cartridges if you'd prefer to order those. You will find them towards the bottom of the page or if you'd like to buy the full-colour set then copy and paste the following link into your web browser. https://www.tonergiant.co.uk/product/HP-No-339-No-344-Ink-Cartridge-Twin-Pack-339344P-78788/ This pack contains both the HP 339 Black and the HP 344 colour cartridges.
Need Assistance? We'll be happy to help! Call us on 0345 365 3605