How much does delivery cost and how long will it take?
We don't think you should pay more at the checkout, and we're proud to be one of the only printer cartridge suppliers to offer Free guaranteed next-day delivery to all mainland UK addresses.
Order before 5:30 pm on any working day and so long as the products are in-stock, your order will be delivered on the next-working-day.
What is the returns policy and how do I return a product?
We want you to have the best experience possible when shopping with TonerGiant. With over 20 years’ expertise, our friendly support team is here to help get you printing again quickly. You
can arrange a return through our returns form, or by calling us on 0345 365 3605.
If your product becomes faulty
Original Cartridges: Return for a refund or replacement for up to 12 months.
Compatible cartridges: Return for a refund or replacement up to 3 years.
Please contact us a soon as possible to request a returns number and arrange a free collection.
If you have ordered printer paper and it has arrived damaged, please refuse the delivery and let us know right away so we can arrange a replacement to be sent.
If you change your mind - 30 Days to Return:
You have 14 days from delivery to arrange a return and an additional 16 days to return the items to us once arranged.
Ordered incorrectly? We’ll provide a returns number and address for you to send to.
Wrong item arrived – We’ll arrange a free collection of the incorrect product(s) and send a replacement.
After 14 days, you may still be able to return the product, but a 20% restocking fee will apply. After 30 days, returns are at our discretion.
Please note: Products must be returned unopened, unused, with all seals intact and in a resalable condition, or returns may not be accepted.
We need to order a waste toner for an HP Officejet Pro X551DW. Please can you let me know which one we need as I can't see any that are guaranteed to work on your website?
Thank you.
10 October 2019
A
Hi there, as far as I can see, the Officejet pro X551dw would possibly need a waste ink tray rather than waste toner (waste toners are only available for laser printers rather than inkjet printers like the X551dw) but I can't seem to find waste ink trays available from the manufacturer for us to stock. Does the message on the printer actually say 'waste toner', if so I think that the printer might have a technical problem? If not, let me know what the message says and I'll try to help if I can.
Need Assistance? We'll be happy to help! Call us on 0345 365 3605