What is the returns policy and how do I return a cartridge?
We want you to have the best experience possible when shopping with TonerGiant. With over 20 years’ expertise, our friendly support team is here to help get you printing again quickly. You
can arrange to return a product through our returns form, or by calling us on 0345 365 3605.
If your product becomes faulty
Original Cartridges: Return for a refund or replacement for up to 12 months.
Compatible cartridges: Return for a refund or replacement up to 3 years.
Please contact us a soon as possible to request a returns number and arrange a free collection.
If you change your mind - 30 Days to return:
You have 14 days from delivery to arrange a return and an additional 16 days to return the items to us once arranged (30 Days in total).
Ordered incorrectly? We’ll provide a returns number and address for you to send to.
Wrong item arrived – We’ll arrange a free collection of the incorrect product(s) and send a replacement.
After 14 days, you may still be able to return the product, but a 20% restocking fee will apply. After 30 days, returns are at our discretion.
Please note: Printer cartridges must be returned unopened, unused, with all seals intact and in a resalable condition, or returns may not be accepted.
How much does delivery cost and how long will it take?
We don't think you should pay more at the checkout, and we're proud to be one of the only printer cartridge suppliers to offer Free guaranteed next-day delivery to all mainland UK addresses.
Order before 5:30 pm on any working day and so long as the products are in-stock, your order will be delivered on the next-working-day.
Customer Questions (2)
Q
The yellow toner looks different from the other colours in your picture, is that a mistake?
29 June 2016
A
Hi, thanks for getting in touch with us. I've looked in to that and you are indeed correct. The images are provided directly from the manufacturer and it looks like they have given us the wrong images for both the yellow and black toner cartridges. If you buy them the product will be the correct one and similar to the other colours not the ones in the picture. We'll take a look at that and get the images replaced as soon as possible. Thanks for bringing that to our attention.
Q
What does the 'W' mean in the printer model number for this Oki machine. Mine doesn't have it so I'm not sure if I'm looking at the right toners.
29 June 2016
A
Hi Danielle, the letters that can be found at the end of a printer model more often than not refer to the functionality of the printer so usually providing that the first set of letters and number of the printer model match your printer then the cartridges the printer needs will be exactly the same. So in your case if the Model number of MC562 is the same then the toners it takes will be exactly the same. The 'dnw' stands for duplex, networked and wifi meaning the printer can print on both sides of the page, can be connected up to an office network and can also be connected to via WIFI.
Need Assistance? We'll be happy to help! Call us on 0345 365 3605