What is the returns policy and how do I return a cartridge?
We want you to have the best experience possible when shopping with TonerGiant. With over 20 years’ expertise, our friendly support team is here to help get you printing again quickly. You
can arrange to return a product through our returns form, or by calling us on 0345 365 3605.
If your product becomes faulty
Original Cartridges: Return for a refund or replacement for up to 12 months.
Compatible cartridges: Return for a refund or replacement up to 3 years.
Please contact us a soon as possible to request a returns number and arrange a free collection.
If you change your mind - 30 Days to return:
You have 14 days from delivery to arrange a return and an additional 16 days to return the items to us once arranged (30 Days in total).
Ordered incorrectly? We’ll provide a returns number and address for you to send to.
Wrong item arrived – We’ll arrange a free collection of the incorrect product(s) and send a replacement.
After 14 days, you may still be able to return the product, but a 20% restocking fee will apply. After 30 days, returns are at our discretion.
Please note: Printer cartridges must be returned unopened, unused, with all seals intact and in a resalable condition, or returns may not be accepted.
How much does delivery cost and how long will it take?
We don't think you should pay more at the checkout, and we're proud to be one of the only printer cartridge suppliers to offer Free guaranteed next-day delivery to all mainland UK addresses.
Order before 5:30 pm on any working day and so long as the products are in-stock, your order will be delivered on the next-working-day.
Customer Questions (4)
Q
Does a c531dn cartridge fit c530dn?
15 November 2016
A
Hi, yes that's correct. They are the exact same toners
Q
The spec for my printer is OKI C531(PCL). Is this the same as C531DN?
08 August 2016
A
Hello! Yes the cartridges are the same ones. The DN part of the model number just stands for the printer functions 'Duplex' (prints on both sides of the page) and 'Networked' but the toner cartridges are always the same if the model numbers and initial letters match.
Q
How do we recycle the compatible cartridges
25 July 2016
A
Hi there, you can follow our recycling instructions found on our page here: https://www.tonergiant.co.uk/recycling/
Q
Do you sell the standard capacity OKI c531 cartridges? If so, what is the part number and how much are they?
26 October 2015
A
Hi, these cartridges have now been added to the printer listing on the website for you, so you can see the price. Part numbers are, Black - 44469803, Cyan - 44469706, Magenta 44469705, Yellow 44469704, or the whole pack is OKIC310PACK.
Need Assistance? We'll be happy to help! Call us on 0345 365 3605