What is the returns policy and how do I return a cartridge?
We want you to have the best experience possible when shopping with TonerGiant. With over 20 years’ expertise, our friendly support team is here to help get you printing again quickly. You
can arrange to return a product through our returns form, or by calling us on 0345 365 3605.
If your product becomes faulty
Original Cartridges: Return for a refund or replacement for up to 12 months.
Compatible cartridges: Return for a refund or replacement up to 3 years.
Please contact us a soon as possible to request a returns number and arrange a free collection.
If you change your mind - 30 Days to return:
You have 14 days from delivery to arrange a return and an additional 16 days to return the items to us once arranged (30 Days in total).
Ordered incorrectly? We’ll provide a returns number and address for you to send to.
Wrong item arrived – We’ll arrange a free collection of the incorrect product(s) and send a replacement.
After 14 days, you may still be able to return the product, but a 20% restocking fee will apply. After 30 days, returns are at our discretion.
Please note: Printer cartridges must be returned unopened, unused, with all seals intact and in a resalable condition, or returns may not be accepted.
How much does delivery cost and how long will it take?
We don't think you should pay more at the checkout, and we're proud to be one of the only printer cartridge suppliers to offer Free guaranteed next-day delivery to all mainland UK addresses.
Order before 5:30 pm on any working day and so long as the products are in-stock, your order will be delivered on the next-working-day.
Customer Questions (2)
Q
What are the Lexmark Photo-developer Units and the Lexmark 700Z5 Imaging unit and what do they do? Will I need it?
21 April 2016
A
Hi, to answer your question you may eventually need to replace both the Imaging units and photo developer units on your Lexmark CX510dthe printer as they each have a capacity or life span similar to toner cartridges. However, they will last much longer than toners so you shouldn't need to replace them anywhere near as often (they will last for 40,000 prints). The imaging unit and photoconductors are basically a drum and roller that rolls the toner onto the paper using static electricity and fuses it to the paper.
Q
I need to buy a full set of cartridges for my Lexmark CX510dthe printer, can you offer any discount. You sent one by post once but I lost it. Regards, Gemma.
18 April 2016
A
Hi Gemma, I'm sorry you lost your discount that we sent. I will send you a direct email with regards to some current offers that are available on cartridges for your printer, we also have some nice discounts on compatible cartridges that you might be interested in. The best way to get new offers is to sign up to our exclusive offers list on our website.
Need Assistance? We'll be happy to help! Call us on 0345 365 3605