What is the returns policy and how do I return a cartridge?
We want you to have the best experience possible when shopping with TonerGiant. With over 20 years’ expertise, our friendly support team is here to help get you printing again quickly. You
can arrange to return a product through our returns form, or by calling us on 0345 365 3605.
If your product becomes faulty
Original Cartridges: Return for a refund or replacement for up to 12 months.
Compatible cartridges: Return for a refund or replacement up to 3 years.
Please contact us a soon as possible to request a returns number and arrange a free collection.
If you change your mind - 30 Days to return:
You have 14 days from delivery to arrange a return and an additional 16 days to return the items to us once arranged (30 Days in total).
Ordered incorrectly? We’ll provide a returns number and address for you to send to.
Wrong item arrived – We’ll arrange a free collection of the incorrect product(s) and send a replacement.
After 14 days, you may still be able to return the product, but a 20% restocking fee will apply. After 30 days, returns are at our discretion.
Please note: Printer cartridges must be returned unopened, unused, with all seals intact and in a resalable condition, or returns may not be accepted.
How much does delivery cost and how long will it take?
We don't think you should pay more at the checkout, and we're proud to be one of the only printer cartridge suppliers to offer Free guaranteed next-day delivery to all mainland UK addresses.
Order before 5:30 pm on any working day and so long as the products are in-stock, your order will be delivered on the next-working-day.
Customer Questions (1)
Q
Why is the Brother TN3390 more expensive than the TN3330 toner?
19 June 2024
A
The TN3390 has a larger print capacity, which means you will print up to 12,000 pages before the cartridge needs to be replaced with a new one. The TN3330 will print around 3000 pages so this cartridge will not last as long when comparing to the TN3390.
If you are looking for a product that is cheaper than the original Brother toners, we do offer our compatible version of the toners at a reduced price. These products are manufactured by us and they all come with a 3 year guarantee.
Need Assistance? We'll be happy to help! Call us on 0345 365 3605