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Yes, we can certainly help with that. Please follow the below step to resolve the issue:
1. Try cleaning the corona wire on the drum unit. To do this, take the drum unit out of your machine and gently slide the tab from left to right several times. Put the drum unit back in your printer and the ‘Toner Empty’ message should have disappeared.
2. If the message is still present, take the drum unit back out of the printer and give it a gentle shake. Reinstall into the printer and you should be back up and running.