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Hi there, I'd be happy to help in anyway I can.
This certainly could be caused by a fault. The first thing to check is to print off a status page. A status page will tell you how many pages the current toners have printed and at what page coverage they were printed at.
The amount of pages that are stated are based on a 5% page coverage which is set by the ISO (Intenational Organisation for Standardisation). Basically it's possible that the coverage was higher, therefore the number of prints would be less than expected. To printer a status page, go to the LCD menu of the printer and go to settings where there will be an option to print a status page. Alternatively give us a call on 0345 365 3605 and we can advise further or arrange a return if the coverage is 5% but page count less than expected.