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Order before 5:30 pm on any working day and so long as the products are in-stock, your order will be delivered on the next-working-day.
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If your product becomes faulty
Original Cartridges: Return for a refund or replacement for up to 12 months.
Compatible cartridges: Return for a refund or replacement up to 3 years.
Please contact us a soon as possible to request a returns number and arrange a free collection.
If you have ordered printer paper and it has arrived damaged, please refuse the delivery and let us know right away so we can arrange a replacement to be sent.
If you change your mind - 30 Days to Return:
You have 14 days from delivery to arrange a return and an additional 16 days to return the items to us once arranged.
Ordered incorrectly? We’ll provide a returns number and address for you to send to.
Wrong item arrived – We’ll arrange a free collection of the incorrect product(s) and send a replacement.
After 14 days, you may still be able to return the product, but a 20% restocking fee will apply. After 30 days, returns are at our discretion.
Please note: Products must be returned unopened, unused, with all seals intact and in a resalable condition, or returns may not be accepted.
Hi. We are getting an error message number 231-05 on our OKI C831 printer. The display on the printer also says black image drum near the end of life. If we purchase a replacement black image drum, do you think this will sort out the error when we print? Thanks for your help. Helen.
24 April 2018
A
Hi there, I had a look at what the error codes refer to and the error service call: 231 - 05 refers to K reader (TC/ID) - Tag interface connection error.
This refers to a connection error with the Black. Replacing the image drum may well fix the error but I can't be absolutely sure as I've never come across this problem myself. It may simply be that you need to check that the drum / toner hasn't come loose where the metal contacts connect. I'd try that first, just in case you don't actually need to replace the drum or toner.
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