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Hi and thanks for raising this with us.
No, there isn't an issue with the cartridge. The error code that you've mentioned is one that specifically refers to a paper jam. Did you experience a jam and pull the paper out? It's possible that the printer needs a reboot to clear the message, if you've already done that, it's possible that if the paper ripped when you removed it that there's still a torn piece trapped inside the printer. All you can do is open the printer and try to check all the rollers in the paper path to see if you can spot anything and remove it.