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Yes, I can certainly help you resolve that problem. This message occurs when a document jams while passing through the automatic document feeder (ADF). First, check if the document is jammed in the input or output feed.
If it’s the input, then open the ADF cover and gently pull the document out of the ADF. Be careful not to rip the document as you don’t want to leave anything stuck. Close the ADF and the message should disappear.
If it’s the output, try the same as above but focus on the output feed instead.
If the message still appears, try switching the printer off and back on again and it should reset.