What is the returns policy and how do I return a cartridge?
We want you to have the best experience possible when shopping with TonerGiant. With over 20 years’ expertise, our friendly support team is here to help get you printing again quickly. You
can arrange to return a product through our returns form, or by calling us on 0345 365 3605.
If your product becomes faulty
Original Cartridges: Return for a refund or replacement for up to 12 months.
Compatible cartridges: Return for a refund or replacement up to 3 years.
Please contact us a soon as possible to request a returns number and arrange a free collection.
If you change your mind - 30 Days to return:
You have 14 days from delivery to arrange a return and an additional 16 days to return the items to us once arranged (30 Days in total).
Ordered incorrectly? We’ll provide a returns number and address for you to send to.
Wrong item arrived – We’ll arrange a free collection of the incorrect product(s) and send a replacement.
After 14 days, you may still be able to return the product, but a 20% restocking fee will apply. After 30 days, returns are at our discretion.
Please note: Printer cartridges must be returned unopened, unused, with all seals intact and in a resalable condition, or returns may not be accepted.
How much does delivery cost and how long will it take?
We don't think you should pay more at the checkout, and we're proud to be one of the only printer cartridge suppliers to offer Free guaranteed next-day delivery to all mainland UK addresses.
Order before 5:30 pm on any working day and so long as the products are in-stock, your order will be delivered on the next-working-day.
Customer Questions (2)
Q
I need to order a fuser unit for the mc873 printer, can you help?
Many thanks.
22 June 2018
A
Hi there, this has now been added for you and can be found at the bottom of this page.
Q
I need to order a belt for the OKI MC873 and cannot find
can you help me locate it?
Lisa.
05 December 2017
A
Hi Lisa, I'm happy to help! Here is a link to the page for the transfer belt you need. Copy and paste it into your browser address bar. It's the correct one for the OKI MC873 printer series: https://www.tonergiant.co.uk/product/Oki-44846204-Transfer-Belt-44846204-14357/
Need Assistance? We'll be happy to help! Call us on 0345 365 3605