What is the returns policy and how do I return a cartridge?
We want you to have the best experience possible when shopping with TonerGiant. With over 20 years’ expertise, our friendly support team is here to help get you printing again quickly. You
can arrange to return a product through our returns form, or by calling us on 0345 365 3605.
If your product becomes faulty
Original Cartridges: Return for a refund or replacement for up to 12 months.
Compatible cartridges: Return for a refund or replacement up to 3 years.
Please contact us a soon as possible to request a returns number and arrange a free collection.
If you change your mind - 30 Days to return:
You have 14 days from delivery to arrange a return and an additional 16 days to return the items to us once arranged (30 Days in total).
Ordered incorrectly? We’ll provide a returns number and address for you to send to.
Wrong item arrived – We’ll arrange a free collection of the incorrect product(s) and send a replacement.
After 14 days, you may still be able to return the product, but a 20% restocking fee will apply. After 30 days, returns are at our discretion.
Please note: Printer cartridges must be returned unopened, unused, with all seals intact and in a resalable condition, or returns may not be accepted.
How much does delivery cost and how long will it take?
We don't think you should pay more at the checkout, and we're proud to be one of the only printer cartridge suppliers to offer Free guaranteed next-day delivery to all mainland UK addresses.
Order before 5:30 pm on any working day and so long as the products are in-stock, your order will be delivered on the next-working-day.
Customer Questions (2)
Q
I want to know the cartridge numbers for the HP Photosmart B209b.
The paper on my own got removed and I could not get the cartridges for both black, yellow and other colours.
I will be happy if you can give me this information.
Thank you.
What type of ink cartridges do I need for my Hp Photosmart B209b printer?
18 April 2016
A
The Hp Photosmart B209b takes the No.364 range of ink cartridges all the cartridges on this page are suitable for this printer. We offer several varieties of each cartridge depending on requirement and budget, we have value packs which offer savings when a full set of cartridges are required compared to buying them individually and we also sell the individual cartridges separately in different capacities, the XL cartridges are usually more expensive but contain more ink, making the cost per page lower overall. The compatible alternatives contain the same amounts of ink and will print at the high quality you would expect, but at a much lower cost than the original manufacturer brand.
Need Assistance? We'll be happy to help! Call us on 0345 365 3605