What is the returns policy and how do I return a cartridge?
We want you to have the best experience possible when shopping with TonerGiant. With over 20 years’ expertise, our friendly support team is here to help get you printing again quickly. You
can arrange to return a product through our returns form, or by calling us on 0345 365 3605.
If your product becomes faulty
Original Cartridges: Return for a refund or replacement for up to 12 months.
Compatible cartridges: Return for a refund or replacement up to 3 years.
Please contact us a soon as possible to request a returns number and arrange a free collection.
If you change your mind - 30 Days to return:
You have 14 days from delivery to arrange a return and an additional 16 days to return the items to us once arranged (30 Days in total).
Ordered incorrectly? We’ll provide a returns number and address for you to send to.
Wrong item arrived – We’ll arrange a free collection of the incorrect product(s) and send a replacement.
After 14 days, you may still be able to return the product, but a 20% restocking fee will apply. After 30 days, returns are at our discretion.
Please note: Printer cartridges must be returned unopened, unused, with all seals intact and in a resalable condition, or returns may not be accepted.
How much does delivery cost and how long will it take?
We don't think you should pay more at the checkout, and we're proud to be one of the only printer cartridge suppliers to offer Free guaranteed next-day delivery to all mainland UK addresses.
Order before 5:30 pm on any working day and so long as the products are in-stock, your order will be delivered on the next-working-day.
Customer Questions (2)
Q
How do your compatibles compare to the HP 364 inks, do you offer a warranty?
08 June 2016
A
Hi, thanks for dropping us your question. We make sure that our compatible cartridges are consistently manufactured to the highest standards because it makes no sense for us to sell a product that doesn't meet the needs of our customers and one that constantly needs to be collected and replaced due to problems. So we do offer a 3-year guarantee for the quality of the prints, and to protect you against any faults or issues. Whilst I can't promise our compatibles will always be perfect, our failure rate is of the very lowest you will find in the UK and our customers give us great feedback on them.
Q
I'm lost....what's the difference between the Black, Black xl and Photo ink cartridges? Are they not just all the same?
08 June 2016
A
Hello, I can understand your confusion! There are basically 3 different black cartridges and each of those 3 come in both standard 364 sizes and XL 364 sizes. So the HP Photosmart C6380 printer should have 5 cartridge slots inside it. A slot for each of the Black, cyan, magenta, yellow and photo cartridges. You would need to purchase one of each of those cartridges to fill all 5 slots to get the printer to work and you can choose from either standard or XL cartridges.
Need Assistance? We'll be happy to help! Call us on 0345 365 3605