Hi, of course, I'd be happy to help if I can. If you could give me a little bit more info on what's going on, you can email
[email protected] and I'll see if I can find a solution for you. Alternatively, I did find that on the HP support website for the HP Photosmart C4580 printer you can download a print and scan doctor tool that will diagnose the problem and help to fix the issue for you. You can find the tool on the HP website by copying the following link and pasting it into your browser: http://support.hp.com/us-en/product/HP-Photosmart-C4500-All-in-One-Printer-series/3575173/model/3575174