What is the returns policy and how do I return a cartridge?
We want you to have the best experience possible when shopping with TonerGiant. With over 20 years’ expertise, our friendly support team is here to help get you printing again quickly. You
can arrange to return a product through our returns form, or by calling us on 0345 365 3605.
If your product becomes faulty
Original Cartridges: Return for a refund or replacement for up to 12 months.
Compatible cartridges: Return for a refund or replacement up to 3 years.
Please contact us a soon as possible to request a returns number and arrange a free collection.
If you change your mind - 30 Days to return:
You have 14 days from delivery to arrange a return and an additional 16 days to return the items to us once arranged (30 Days in total).
Ordered incorrectly? We’ll provide a returns number and address for you to send to.
Wrong item arrived – We’ll arrange a free collection of the incorrect product(s) and send a replacement.
After 14 days, you may still be able to return the product, but a 20% restocking fee will apply. After 30 days, returns are at our discretion.
Please note: Printer cartridges must be returned unopened, unused, with all seals intact and in a resalable condition, or returns may not be accepted.
How much does delivery cost and how long will it take?
We don't think you should pay more at the checkout, and we're proud to be one of the only printer cartridge suppliers to offer Free guaranteed next-day delivery to all mainland UK addresses.
Order before 5:30 pm on any working day and so long as the products are in-stock, your order will be delivered on the next-working-day.
Customer Questions (1)
Q
What do you get with your price promise and how do I submit something for HP cartridges?
18 April 2016
A
Our price promise ensures you always get the best prices available from UK online retailers, so you can enjoy exceptional levels of service at the lowest possible cost. If you find the same product elsewhere cheaper than what we are selling it then you can claim the difference back in the form of a refund and we'll even give you an extra 20% of the difference in the form of a money-off voucher for your next order, this ensures we don't only match our competitor's prices but beat them every time. To start your claim go to: https://www.tonergiant.co.uk/blog/price-promise/
Need Assistance? We'll be happy to help! Call us on 0345 365 3605