What is the returns policy and how do I return a cartridge?
We want you to have the best experience possible when shopping with TonerGiant. With over 20 years’ expertise, our friendly support team is here to help get you printing again quickly. You
can arrange to return a product through our returns form, or by calling us on 0345 365 3605.
If your product becomes faulty
Original Cartridges: Return for a refund or replacement for up to 12 months.
Compatible cartridges: Return for a refund or replacement up to 3 years.
Please contact us a soon as possible to request a returns number and arrange a free collection.
If you change your mind - 30 Days to return:
You have 14 days from delivery to arrange a return and an additional 16 days to return the items to us once arranged (30 Days in total).
Ordered incorrectly? We’ll provide a returns number and address for you to send to.
Wrong item arrived – We’ll arrange a free collection of the incorrect product(s) and send a replacement.
After 14 days, you may still be able to return the product, but a 20% restocking fee will apply. After 30 days, returns are at our discretion.
Please note: Printer cartridges must be returned unopened, unused, with all seals intact and in a resalable condition, or returns may not be accepted.
How much does delivery cost and how long will it take?
We don't think you should pay more at the checkout, and we're proud to be one of the only printer cartridge suppliers to offer Free guaranteed next-day delivery to all mainland UK addresses.
Order before 5:30 pm on any working day and so long as the products are in-stock, your order will be delivered on the next-working-day.
Customer Questions (3)
Q
What does the buy more save more mean on the cyan 364 cartridges? How do I save?
09 June 2016
A
Hello, our buy more save more feature means that if you buy more than 1 ink cartridge from us we offer you a slightly cheaper price for each cartridge to encourage you to buy more for a discount. You can see the discount if you find the cartridge that you'd like to buy and hover over the buy more save more widget. you'll then see the discounted price for buying 2 cartridges and 3 or more cartridges. You do have to purchase 2 or more of the same cartridge to get the reduced price as they can't be discounted against multiple different cartridges.
Q
Can I still buy this printer from you??
09 June 2016
A
Hi, unfortunately, the HP Photosmart B110d all in one inkjet printer has now been discontinued by HP so we are unable to source it for you. We do however have a full range of printers and I'd love to help you find the best printer for your needs if you'd like? Give us a shout on 0345 365 3605 and I can find out what functionality you're looking for and how much you'd like to spend which will help me to find what you're looking for.
Q
How big is this printer please, I want to make sure it will fit in my cupboard when I'm not using it but I can't find the information?
18 April 2016
A
Hello, yes of course the printer has the following dimensions in centimetres 32.5 deep x 43.6 wide x 14.6 cm high, hopefully, that isn't too big that it won't fit away nicely in your cupboard! If you need any more information you can call us on 0345 365 3605, or chat to us on live help found on the right.
Need Assistance? We'll be happy to help! Call us on 0345 365 3605