What is the returns policy and how do I return a cartridge?
We want you to have the best experience possible when shopping with TonerGiant. With over 20 years’ expertise, our friendly support team is here to help get you printing again quickly. You
can arrange to return a product through our returns form, or by calling us on 0345 365 3605.
If your product becomes faulty
Original Cartridges: Return for a refund or replacement for up to 12 months.
Compatible cartridges: Return for a refund or replacement up to 3 years.
Please contact us a soon as possible to request a returns number and arrange a free collection.
If you change your mind - 30 Days to return:
You have 14 days from delivery to arrange a return and an additional 16 days to return the items to us once arranged (30 Days in total).
Ordered incorrectly? We’ll provide a returns number and address for you to send to.
Wrong item arrived – We’ll arrange a free collection of the incorrect product(s) and send a replacement.
After 14 days, you may still be able to return the product, but a 20% restocking fee will apply. After 30 days, returns are at our discretion.
Please note: Printer cartridges must be returned unopened, unused, with all seals intact and in a resalable condition, or returns may not be accepted.
How much does delivery cost and how long will it take?
We don't think you should pay more at the checkout, and we're proud to be one of the only printer cartridge suppliers to offer Free guaranteed next-day delivery to all mainland UK addresses.
Order before 5:30 pm on any working day and so long as the products are in-stock, your order will be delivered on the next-working-day.
Customer Questions (2)
Q
How much is delivery and how quickly can I get them?
08 June 2016
A
Hello, we offer free shipping on absolutely everything at TonerGiant as we factor in the cost of a courier when we price our products and so don't pass on any additional or hidden costs at the checkout. The price you see on this page is the price that you will pay! If you place your order for the HP 364 ink cartridges between 9 am and 5:30 pm on Monday to Friday (except on Bank holidays) then you will receive your order on the very next working day providing it was in stock when you placed your order.
Q
What's special about the ink cartridges for the B109f printer??
08 June 2016
A
I take it that you are referring to the title at the top of the page. The ink cartridges aren't actually special, unfortunately! (apart from that they come from TonerGiant). It's actually the printer model that is named the HP Photosmart B109f Special and we sell the ink cartridges that are listed on the page. I'm very sorry to disappoint you there although we do offer free shipping on everything and that is pretty special if you ask me!
Need Assistance? We'll be happy to help! Call us on 0345 365 3605