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Thanks for your question. We use a very good manufacturer for our compatible products so that we can maintain a very low failure rate. I can see that we've sold a good number of these this year with a very small number of returns. It's really important to us that customers continue to buy our compatibles, so they are heavily tested to maintain the quality.
We offer a 3 year guarantee because we're confident in the quality of our products and whilst sometimes with the nature of compatibles, there will be faults, in the off chance that it does happen, we will arrange a collection and replacement or refund because we want to make sure that we resolve it quickly for you.