What is the returns policy and how do I return a cartridge?
We want you to have the best experience possible when shopping with TonerGiant. With over 20 years’ expertise, our friendly support team is here to help get you printing again quickly. You
can arrange to return a product through our returns form, or by calling us on 0345 365 3605.
If your product becomes faulty
Original Cartridges: Return for a refund or replacement for up to 12 months.
Compatible cartridges: Return for a refund or replacement up to 3 years.
Please contact us a soon as possible to request a returns number and arrange a free collection.
If you change your mind - 30 Days to return:
You have 14 days from delivery to arrange a return and an additional 16 days to return the items to us once arranged (30 Days in total).
Ordered incorrectly? We’ll provide a returns number and address for you to send to.
Wrong item arrived – We’ll arrange a free collection of the incorrect product(s) and send a replacement.
After 14 days, you may still be able to return the product, but a 20% restocking fee will apply. After 30 days, returns are at our discretion.
Please note: Printer cartridges must be returned unopened, unused, with all seals intact and in a resalable condition, or returns may not be accepted.
How much does delivery cost and how long will it take?
We don't think you should pay more at the checkout, and we're proud to be one of the only printer cartridge suppliers to offer Free guaranteed next-day delivery to all mainland UK addresses.
Order before 5:30 pm on any working day and so long as the products are in-stock, your order will be delivered on the next-working-day.
Customer Questions (1)
Q
We need to order a full set of Brother toners for our printer which has just run out, our old printer used to have drum units as well, do we need to order those too? Our printer is the Brother MFC9440.
21 June 2024
A
No, you won't need replacement drum units for your Brother MFC-9440 printer, you only need replacement toners. The Brother MFC-9440 printer needs either the TN130 toners (standard sized cartridges) or the Brother TN135 toners (high capacity cartridges) and you'll need black, cyan, magenta and yellow with some toner left in them for the printer to print again. You won't need replacement drum cartridges as the drums are already built into the toner cartridges and just get replaced at the same time.
Need Assistance? We'll be happy to help! Call us on 0345 365 3605