What is the returns policy and how do I return a cartridge?
We want you to have the best experience possible when shopping with TonerGiant. With over 20 years’ expertise, our friendly support team is here to help get you printing again quickly. You
can arrange to return a product through our returns form, or by calling us on 0345 365 3605.
If your product becomes faulty
Original Cartridges: Return for a refund or replacement for up to 12 months.
Compatible cartridges: Return for a refund or replacement up to 3 years.
Please contact us a soon as possible to request a returns number and arrange a free collection.
If you change your mind - 30 Days to return:
You have 14 days from delivery to arrange a return and an additional 16 days to return the items to us once arranged (30 Days in total).
Ordered incorrectly? We’ll provide a returns number and address for you to send to.
Wrong item arrived – We’ll arrange a free collection of the incorrect product(s) and send a replacement.
After 14 days, you may still be able to return the product, but a 20% restocking fee will apply. After 30 days, returns are at our discretion.
Please note: Printer cartridges must be returned unopened, unused, with all seals intact and in a resalable condition, or returns may not be accepted.
How much does delivery cost and how long will it take?
We don't think you should pay more at the checkout, and we're proud to be one of the only printer cartridge suppliers to offer Free guaranteed next-day delivery to all mainland UK addresses.
Order before 5:30 pm on any working day and so long as the products are in-stock, your order will be delivered on the next-working-day.
Customer Questions (2)
Q
Can you use the TN130 Brother cartridges in another printer? Our printer stopped working last week so we need to buy a new one.
18 April 2016
A
Good afternoon, yes the Brother TN-130 Toner cartridge range can be used in many different printers including the Brother DCP-9040CN, Brother DCP-9042CDN, Brother DCP-9045CDN, Brother HL-4040CDN, Brother, HL-4040CN, Brother HL-4050CDN, Brother HL-4070CDW, Brother MFC-9440CN, Brother MFC-9450CDN, Brother MFC-9840CDW. Some of the printers may no longer be available to purchase as they've been around for a while but you can find our full range of printers that we sell on the following page here: https://www.tonergiant.co.uk/products/All-Printers-1105/
Q
Are your Brother compatible cartridges for the HL4050 printer as good as the Brother ones? I like the price but I don't want any issues.
18 April 2016
A
Hello, of course! We only manufacture the best quality compatible cartridges because we want our customers to be happy and keep coming back to us. We're so confident in our cartridges that we offer a massive 3-year guarantee so in the rare chance that something does go wrong when you're printing with your Brother HL-4050CDN printer, we'll collect and replace the faulty cartridge or offer you a full refund, so you can't lose!
Need Assistance? We'll be happy to help! Call us on 0345 365 3605