Canon Pixma Error Message
There’s nothing quite like an unsolicited Canon Pixma error message when it comes to printers to make you want to either scratch your head in confusion or launch one of your limbs at a nearby wall.
Recently we’ve had a couple of our customers ask us about such an error message with their Canon Pixma inkjet printers, specifically the E04, E05, E14 and E15 error messages.
What’s the deal?
Essentially, these Canon Pixma error messages appear when your Pixma printer is having problems recognising one or more of the cartridges inside it.
This could be caused by a few things. For example, the cartridge may not be inserted properly into your machine, or you may have excess dirt or ink on one of the cartridges which could prevent the printer from being able to read it effectively.
Additionally, the error messages could appear if you’re trying to use a remanufactured cartridge. Don’t worry- you can still use compatible cartridges in Canon Pixma printers! You might just need to give your printer a hand to recognise it, that’s all.
What to do
The following steps should help you successfully overcome E04/E05/E14/E15 error messages:
- Take your cartridge(s) out of printer
- Turn your printer off (but not at the wall)
- Using kitchen roll, carefully wipe the golden chip that’s on the front of your cartridge(s). This is the main thing that helps your printer to read a cartridge, so make sure that it’s not covered in ink or dirt.
- Turn your printer back on
- Carefully put the cartridge(s) back into your printer, making sure that it’s/they’re inserted correctly (check your manual for specific information on this)
With any luck…
This should have resolved your Canon Pixma Error Message problem!
If you’re still having trouble, please don’t hesitate to get in touch and we’ll be more than happy to look at this in more depth for you.
About Stuart DeavallI have been working in the printing industry with TonerGiant for over 16 years, and I'm the resident technical printer expert, helping people fix their printer problems for over 14 years. I have taken part in many training courses with HP, Samsung, Brother, Canon and Xerox to further my knowledge, and I'm also the Digital Marketing Manager at TonerGiant.co.uk (degree qualified).
My canon mg4250 just says printer error I’ve just put new canon ink in and tried cleaning it but still not working
Hi Linda,
is there a specific error code or just the message on your LCD screen on the printer?
Thanks
Stu
My Canon printer (g3411), does not respond on the cancel/stop button especially when I produce copies. When I command one copy, it produces until 19 copies count down. Again, on the LCD screen, it’s written (F), instead of (1) as usual. I would like to know how can I solve the error.
I read that this can be caused by the print driver settings on the computer where the default is set to multiple copies instead of 1. If you navigate to printers and devices and select the printer, right click it and select properties. Check through the tabs for default settings and make sure they aren’t set to 19.
My canon mg3250 two new cartridges fitted cannot clear EO5
Keith
Hi Keith, are you using original or compatible ink cartridges? The E05 error is usually caused when the printer doesn’t recognise compatibles as ‘Canon fine’ cartridges however you can try to clean the golden metal contacts on the ink cartridge and the contacts inside the printer and this can usually fix the issue.
I have a cannon pix a mg4150 printer with error code 5B02 any ideas
Hi Ray, it means the ink absorber pad (a sponge that which collects waste ink) is now full and needs to be replaced. Unfortunately most of the time its more expensive to replace the pad than get a new printer.
Ok ijust bought this printer from wall mart I’ve printed about 20 copy on it and it started acting funny so thinking ahead I also bought new ink for it changed out the ink worked fine for about35 copy then the E code 1_5 came on now I’ve cleaned it replaced the ink again and I can’t get the E to go away what else can I do
Error code 15 refers to the chip not being recognised or damaged. You’d have to replace the cartridges again unfortunately.
Place I have are mg3150 I reset it but it’s not working
It show p1 n p2
What can I do for it to work
P1 is a paper Jam I believe, there’s likely a small torn off piece of paper jammed inside. It might be a tiny piece but could still cause an issue.
My Canon Pixma TR4500 says error on my laptop, and won’t stop printing these blank pages.
There are no error codes, just says printer error.
Its usually a driver or software issue. You may need to update the printer and printer driver and see if that corrects the issue.
I have a Pixma MG2550S
I have just changed cartridge from one that ran out but the new compatible does not work.
All three orange lights flash five times.
I have tried your suggestion to no avail.
I have tried holding down the red triangle within a circle.
Do you have any ideas.
Thank you
Roger
If you have a look at the article ‘Printer not recognising compatible cartridges‘, this should help
I have fault E8 on my pixma 140 printer how doI resolve it
An E8 error means that the sponge underneath your printer that collects waste ink (so it doesn’t get everywhere) is full. Normally the ink absorber pad needs to be replaced to get it working again, but it’s often more expensive to do than just buying a new printer. Sometimes it will bypass the error when you press the black or colour buttons.
Canon mg3550, flashing 7 times and also power light flashing but the ink cartridges are not moving when front cover is opened so can’t change them
Hi, I have an MG4250 with the error code 6910. It tells me to turn off the printer then turn on again but,
1, it doesn’t turn off when the off button is pressed, simply says wait a while.
2 After unplugging it to make it shut down, on restart it just puts up the fault code 6910 printer error and says to shut down again. I have contacted Cannon’s support but……. Well I will say no more.
Hi Tony, the error code seems to refer to a major print head failure. If restarting the printer didn’t resolve the issue it’s likely you will need to contact Canon for support as a major part of the printer would need to be replaced. FYI, it’s likely going to mean replacing the printer unless you’re printer is still in warranty. Sorry to be the bearer or bad news. Stu
Thank you for your reply Stu.
All I got from Cannons support was a tech guy saying my laptop was slow and old and full of infections and that was why the printer was not working…. Strange, everything else works fine on the ‘old’ laptop…. Suddenly he said he could get a technician to come online and try to sort my laptop and printer but I had to realise that cos my printer was again ‘old’ (it’s only about 18 months old and not heavily used ) and out of warranty then it would cost up to £80….. and probably not fix the printer…… I told him I wouldn’t bother and would buy a new printer for £30 or £40.Tried to make me feel like an idiot! Said bye and put phone down…… Again, thank you for your reply, bin for the Cannon and a replacement I think but…… Not a Cannon.
Tony.
Hi Tony, that’s terrible service from Canon and their ‘support’. No understanding at all. If I had a direct contact at Canon I’d get in touch and report it but unfortunately Canon is one of the only manufacturers that I don’t have a contact for. Let me know what features you need for a new printer and I’ll try and find a suitable one for you. Stu
Hi Stu.
The Cannon MG4250 was more than adequate for our use. Domestic situation, basic document printing, scanning and copying. Will be used infrequently.
Please, I have a canon ts3440 printer, and is displaying error code of p07. I have tried the pattern on how to clear the error code on platforms on YouTube but it still display same thing. The ones I watched while trying my own does print a paper out with error code in it but mine would rather choose to switch off after abernating for a while.
The P07 error indicates that the ink absorber pad is full. There may be a way to clear the absorber pad count down, as I did write an article on how to do that with brother printers. Unfortunately I’m not sure how to do that with canon printers.
I have a Cannon Pixma MG6650 and I went to print off some medical information but when I click print it, It says errors printer not responding, can anyone please help me.
Many thanks
Hi there, I found a bit of information on this on the Canon USA website here
i just bought canon g3010, i checked and cleaned the cartridge for how many times already but still it won’t print. what to do
Hi Jessica, is there an error message on the screen? I’m not as familiar with the PIXMA G series printers as they are the ones that you squirt ink into a refillable tank aren’t they?
Canon Pixma MG 7550. When I plug it in after 5 seconds the orange warning light comes on. If I press the power button the green light next to it comes on but no display. The machine does not switch off unless I unplug it.
Tried hard reset, unplug and plug it back, press, un-press power button and what have you. No joy whatsoever.
I suspect is a matter of some little weeny tweak of which Canon won’t let you know. Cheeky greedy bumholes.
My Canon PIXMA TS3122 keeps giving me an E59 message. How can I resolve this?
The Canon website states that the printer settings don’t match the paper type that has been put into the printer. You can find out more here.
Canon pixma ts3122. Just bought it and trying to print something out. E05 code keeps coming on. I literally just bought it a hour ago and only printed 2 pages out so ink shouldn’t be out yet. Keep adjusting cartridge but nothing.
Hi Vanessa, the E05 error specifically means that the printer is rejecting compatible or remanufactured cartridges or it could mean that the cartridge has been placed in the incorrect colour slot, could that be the case?
HI i have just bought a cannon Pixma MG4250 connected everything and inserted the cartridges and it keeps saying the Paper Outlet cover is open an it isn’t.
Can you help please or do we need to take it back.
Cheers
Sue
Hi Sue,
the only thing you can try is see if any paper is jammed inside anywhere as sometimes small pieces of paper jammed inside can give messages like this. If there is nothing, try holding the green go button down for 5 seconds and see if it clears the message. If none of this works, unfortunately I’m not sure what else can be done to fix the issue.
Had printer s Canon MP499 everal years. Warning light was flashing to tell me ink absorber was almost full. Cleaned pads but warning light continued to flash. Had to over ride by hitting print button. Now warning light continues to flash and lights rotate thru P 0 7 (B007) but won’t clear and nothing seems to over ride the error = so it won’t print
The P07 error on a Canon printer is the warning for a defective ink absorber issue and it now can’t be reset so unfortunately it’s probably time for you to replace the printer. You could get this fixed by a technician but it would cost more than the printer is worth.
WATCH VIDEO – https://youtu.be/B1liCVROZ24
In This Video We Will Learn To Troubleshoot Canon Printer Error Code E02, Error Code E03, Error Code E04, Error Code E05, Error Code E06, Error Code E07, Error Code E08, Error Code E13, Error Code E17.
I have a canon PIXMA MG 3250 and I keep getting error message 03 I’ve changed the cartridges with canon ones no paper jamed please help!!
Hi there, the only thing you can do is have a look inside as sometimes there are tiny torn pieces of paper jammed in corners. That’s happened to me before and removing them fixed the issue. If there isn’t, unfortunately there isn’t a way to clear the error easily without taking it to a Canon technician. If your printer is under a year old, it will still be under warranty and can be fixed for free.
I have a Cannon TS3322, I try to copy something and it gives me a E 5 then 8. I took print cartridges out and wiped them off and retried, same thing
The printer memory needs to be reset as well so to do that take the cartridges out again, power off the printer and unplug from the outlet for 10-15 minutes. Plug back in, power on and install the cartridges again. If that doesn’t work, the chips on the cartridges could be faulty.
U can take a piece of cardboard and try running it through the paper rollers. I had the same thing happen to mine. I looked on YouTube someone had a video posted running a piece of cardboard though the printer. She had to force it as did I to get it through but I did it and it worked. It removed the e03 code and I had found a peanut of all things in my printer. Have 0 ideas on how it got here
Hi I have a Cannon Pixma MG4250 Printer. Two things have changed, I have a new router and I am using another manufacturers ink cartridges.
I have changed the password for wifi and the printer is pointing to the right address, the blue light is on so all seems alright there.
I have changed the ink cartridges, done a test print, cleaned the head, the printer is recognising the new cartridges and the test print is OK.
I am getting printer is not responding, please can you help?
You may need to update the printer drivers on your computer. I had a similar experience with another printer but if you visit the manufacturer website and find the printer drivers for your model of printer and install them / restart your computer, it will normally work again.
TS3122. Constant E O 4 message. Have tried everything, but no luck
The E04 error is caused by the cartridge not being recognised. Try giving the golden contacts on the cartridge a wipe as dirt or damage on them can cause this issue.
I have a MG 3220. I just replaced the ink and now i’m getting 2 green dashes that go around in a circle and it won’t print. It will do a system print and cartridge clean so they are fine. It just will not print from any computer.
Hi there, all you can really do is to try to reinstall it on your computer and see if it fixes the problem. Firstly uninstall the printer and then try to connect to the printer again.
Hi Stuart I have a Canon TS8050 the usual cartridges are 571 I ordered some refilled cartridges but they were 581, I installed 3 of them before I realised they were the wrong ones, when I put the old ones back in again I keep getting an error code on the lcd display, meaning I cannot access any settings on the printer at all, the error code is 4612 and keeps saying it doesn’t recognised the cartridges, is there anyway I can just reset this printer? It only has a power on button everything else is controlled by the lcd display
Hi Niall, I’ve searched high and low for information on that error code including in the printer manual but can’t find it anywhere. I’m not sure why the old cartridges aren’t being recognised. It could be that the printer memory needs clearing. I’d take the cartridges out, switch and unplug from the wall for 20 mins and then plug back in and switch on without cartridges and see if you can access the menu. You can find your manual here for any further guidance: TS8000 series manual
Hi Stuart,
I have an inkjet 3in1 Canon Pixma MP287 (bought in 2013).
1) After the original Black cartridge exhausted, I refilled it with the DIY kit for about 7-8 times more, till it died and stopped giving out ink. Thereafter, I bought a compatible low cost cartridge from local market and used it again multiple times by DIY refilling. This also worked for many years and is fine even now. In total, 3 compatible cart has been bought over 7 years.
2) The color cartridge was refilled once after the original exhausted. Thereafter, I never refilled the original cartridge, and left the empty cartridge in the printer.
The printer has Black cart – compatible, DIY refilled. Color cart – original, empty from a long time.
The printer worked absolutely fine (photocopy, scanning, printing) though only Black and white for moderate home use, till 1st July’2020!!!
Now, the error showing up on LED screen is E05 and only color ink lamp is blinking repeatedly.
I tried following options:
a) Reset the printer by pressing Stop/Reset key combined with power key.
b) Switch off printer, remove plug and then start all over again.
c) Removed both the cartridges, cleaned their golden plate pcbs (both on cartridge and inside printer) by plain tissue & rubbing alcohol.
Can you suggest any other work around, apart from service center?
As the repair cost will be equivalent to cost of new printer, so no point in buying original Color cart or going to Service center.
Hi Rahul, I think you’ve done well to keep printing so long with an empty colour cartridge. Technically, the printer should have stopped working. It’s also possible that the information on the cartridge chip has gone out of date which is why it’s no longer accepted. The only thing you can do is try a new cartridge, but as you said that might be pointless because of the cost or if it’s actually a fault.
Hello,
I have an old canon pixma mp 250 that I haven’t used for a long time.
I purchased a new pg – 512 ink to only print in greyscale.
When I try to print I get an error that my color ink is not recognised even though it’s completely empty and I also get an E05 error on my printer.
Can you help me please?
E05 error refers to damage to the cartridge. All you can do is try to clean the contacts on the back of the cartridge or try a new colour cartridge to see if it fixes the issue.
i have E05 error on my cannon mp280 printer and i do all the steps that you mentioned above but still not working and the error still appearing so what i should do
Error E05 normally means the cartridge is damaged or the contacts are dirty. All you can try is to clean the contacts on the cartridge and see if it works. If not, then you may need to replace the cartridge. Have a look at this tips video: https://www.youtube.com/watch?v=ljJ2NWCRFW0
My MP270 prints fine and copies fine but when I try to use the solutions menu to request scanning a document into my laptop it flashes up the MP Navigator EX MP270 screen which then disappears almost immediately but I can just see a message ‘In progress .. please wait a few moments’. I have switched everything off and on, reset the printer and updated the Canon IJ MP driver but still have the problem – can anyone help please?
Hi Penny, unfortunately I don’t know a great deal about the scanning functionality / errors. The manufacturer support is probably your best bet.
HI there.
I have canon pixma mp 276 showing e15 error. I have followed all the process as mentioned above but it still don’t work. Is there any other solution or do I need to replace the cartridge.
If you’ve tried all of the tips, I’m afraid it will likely be a damaged cartridge that needs to be replaced.
B200
Printer error has occurred.
Canon Pixma MX882.
The B200 error is a print head error. Try the built-in print head cleaning, remove the print head and make sure nothing is obstructing it and re-insert and connect it. If that doesn’t help, it might need replacing.
I have a pixma TS 3122. I keep getting error code P 10. I’ve taken the cartridge out and put it back in and still receiving the error. Could I have a bad ink cartridge?
The P10 error is a paper jam error. If you had a jam and had to tear the paper out or pull really hard, there could still be a small piece of paper trapped inside somewhere that could be causing the issue.
Hi
I’m Having a problem with the canon G3010 printer. The code is E15c. Please help me.
This is normally due to the golden contacts on the cartridge. They may be damaged or dirty so check that first and give them a wipe. If there is no problem with them then the cartridge could be faulty and need replacing.
10/09/22 – Hello Stu >>> My Canon PIXMA MG5420 is giving me this; Timeout error has occurred with a Support Code 2700. At 71 years old, I have never been tech-geared, but I tried pushing different buttons in a slew of different combinations in hopes of getting it to simply copy a check. Never had this problem until this morning. Can you shed some light on this for me? Many thanks ahead of your solution. 🙂
Hi Phyllis, I’m sorry to hear you’re having trouble with your printer. The error code 2700 is caused by attempting to copy protected things like money, checks etc… unfortunately you won’t be able to copy them. You can find more information on the Canon website here: https://support.usa.canon.com/kb/index?page=content&id=ART143731
hello Stuart.
my canon pixma g3411 which i bought the day before yesterday shows the error p22.
can you please help me?
Hi Sara, the P22 error is a scanner error. The only thing you can try is to power off the machine and unplug it for 10 minutes, then plug it back in and power it on. If that doesn’t work, there could be damage to the hardware that only Canon can fix. You would need to contact their support.
i have a canon g3411 and its not loading ink from the tanks to the printer head i am getting this error 14cb
Hi there, I can’t find any information on that specific error code with Canon so I’m unsure what’s causing the problem. Your best bet is to get in touch with Canon support.
Hello. I have a Canon printer TS3150. I am not sure where I ordered it from. It is coming up with the error code P10 with 10 orange flashing lights. I have checked for any jammed paper or any foreign objects. I have taken out ink cartridges and put them back in. Only thing I can think of is that it stopped working after a large print last week. Not sure why this would cause it to fail. Also tried switching on and off again and also unplugging cable for 10 minutes and reinserting and power on. Nothing I have done has worked. Does this require formal repair or am I missing something?
Hi Millie, the P10 error is usually caused by a faulty cartridge so its possible an auto printer update caused an issue with the cartridge.
I have tried to put in 245xl and 246xl In my canon ts3522 printer and I have cleaned like you requested and I still get the E05 error. could it be the ink is bad ? I was just printing using 275/276 but ran out of ink so switched and now get an E05 error. Is that the right ink for this printer is it bad ink and I just need to buy new ink? it does say it was reburshished maybe that is why
Hi, the E05 error refers to a damaged or incorrectly installed printhead. I’m not sure if the print head is part of the cartridges in your printer or a separate unit (your manual should have that info). If it’s a print head built into the cartridges, it’s likely there’s an issue with the cartridges and they’d need to be replaced.
TS3522 error 05 and 09. Tried cleaning ink cartridges with a little alcohol but still not working. Any ideas?
Hi Jan, normally the E09 error refers to the protective tape on the cartridges not being fully removed and the cartridges not being recognised. Double-check them in case a small piece of tape is still present and covering the chips.
I have a ts3150
Error code e15
Bought new cartridges. Cleaned the chips. Followed the instructions and still getting E15 error
Can you help?
Thanks
Hi Eun, if you still get the E15 error after cleaning the chips, unfortunately, you have a defective cartridge.
I have a Canon Pixma TS 3150. When changing out the 2 ink cartridges I am getting a E15 error message which is continuous. Have tried kitchen roll cleaning of the golden chip and countless attempts to reinsert. It’s still coming up with E15. Can you help? FYI flashing orange at button B and my laptop is saying under Support Code 1682 the black cartridge cannot be recognized.
.
Hi James, if after trying to clean the cartridge you still get the E15 error, it will be because the cartridge is faulty. You would need to get a replacement, unfortunately.
I have a canon pixma printer ts3520 and just replaced the black ink cartridge but it has an E04 error message and I have tried all the suggestions and tactics to fix it and it still reads the same error code. what can I do to fix this problem??
Hi there, if cleaning the metal contacts on the cartridges hasn’t worked, it’s likely that the cartridge is faulty.
Hi ,
I tried this but now it shows E15 error
Initially it was showing E05 error.
What should I do..
Hi, its likely that the cartridge chip is damaged or defective. All you can do is try a new cartridge I’m afraid.
I still keep getting the e05 code for my canon ts3522. It’s a new printer and I am putting in new ink. I did the thing and still no good. what else can I do other than buy more ink?
If you’re using genuine canon ink it sounds like an issue with the printer. If it’s still in warranty I would contact Canon and ask for a replacement.
hi refilled my black as it ws showing E04 and cleaned the cartrige bt nw its showing E16
You should have a button that’s a circle with a triangle inside it (stop or cancel), hold that down for 5 seconds and it should clear the error.
Hello.
I have this printer call canon Pixma ts3440, and it’s showing error code E15. I have cleaned the chips both cartridge and the printer to no avail, I even bought new ink cartridges and it didn’t work. Please, help.
If you’ve cleaned the chips, that would normally fix the issue. It would suggest that the chips are damaged, if the replacements were compatible or remanufactured inks, they could also have damaged chips. However, if they were original Canon inks, it sounds like you may have a fault with the printer.
My Pixma Canon keeps saying Printer Error Support Code 5011
Please help, this is the second printer I owned that stopped working I tried to replace it with new ink too
This is normally caused by a paper jam where there may still be a very small piece of paper still in the printer somewhere. Try to look inside and see if you can spot it. If that doesn’t work try powering the printer off then hold the power and cancel buttons together for 5 seconds, release the cancel button and then press it 4 times while still holding the power button, then release both.
I just purchased the canon TS3551i. It made one print. I didn’t use it for a couple of weeks and now trying to use it again. Keeps giving me E 5 9 errors. I unplugged, turned on off, took cartridges in and out. Still has an error. And it seems that each time I turn on and off the ink levels go down. Trying to access cartridges again but they are hidden on either left or right side and cannot access. Help. This is a terrible printer
The E05 / E09 errors are normally related to how the cartridges are installed but it sounds the issue is more technical. I would try to update the printer firmware and drivers and see if that helps. Failing that, all you can do is try a new set of cartridges.
Hi Can you help please? I’m getting error code 1702 even though I have cleaned Ink absorber pads as requested and even though I have tried the stated fixes as follows = Resetting the waste ink absorber on a Canon printer
1.Make sure the printer is turned off.
2.Press and hold the Resume button (triangle inside a circle).
3.Whilst it is held down, hold down the Power button. The green led light should come on.
4.Keep the Power button held down. Release the Resume button and then press it twice. The light should go amber, then green again.
5.Release the Power button.
6.Press the Resume button four times and then press the Power button straight after to confirm the selected action (Reset Counter Absorber).
7.Turn off the printer and then turn it on again
Any further different solution please?
Hi Kit, it may be that the ink absorber pad is too full and needs to be replaced. unfortunately that can be more expensive than the printer is worth unless you can do it yourself and that can be very messy.
I have a TS 3522 printer with an error code of E 16. What is that?
The printer thinks that the cartridge is empty because the counter wasn’t reset on the ink cartridge software. Hold the start / stop button (circle with a triangle inside it) down for 5 seconds and it should bypass it.
My Canon Pixma G3411 is not settling down, it keeps showing green and yellow light. What do I do to resolve the problem?
Hi, the light flashing can indicate several different errors. Is there an error message on the screen?
Hi I have a Cannon Prixma TS3500 series. I keep getting the code E39. I looked it up and it says it’s not connecting to network. I have turned it off, unplugged it and it keeps giving me the same error. I open the app one my phone and it says printer offline.
Hi Liz, connection issues can be quite frustrating. As you’ve already tried a few things, all you can try now is to update the printer drivers and firmware. If that doesn’t work, the printer may need a reset to default and to be set up on WIFI again.
Hi I have a canon pixma ts3150 and it’s saying E04 please help
This will either be that the cartridge hasn’t had all the protective strips removed properly / hasn’t been clicked into place correctly, it’s in the wrong slot, or it has a faulty chip.
I’ve a new ts3550i cannon printer I’ve put a new 575xl cartridge an code e15 comes up,I’ve cleaned gold strip,turned off an started again,but same code comes up.
If you’ve tried the cleaning method it’s likely a chip error. The cartridge would need replacing.
After doing everything step by step. It is still giving me a colour cartridge error. What can I do to fix this issue?
Next thing to try is holding the cancel button down for 5 seconds to see if it bypasses the error. If that doesn’t work it’s likely you have a faulty cartridge that needs to be replaced, or potentially the connectors inside the colour cartridge slot are damaged.
Hi Stuart, I have just purchased the TS9521 and I first had trouble getting the computer to recognize it. Finally, after manually inputting the password to the modem it worked for a few sheets of paper. Since that time, I cannot even get an error code that gives the problem. It just says error. I don’t know what else to do. Help.
Does a message appear on the computer when the error occurs?