Delivery

Delivery Options

You won’t find better than our delivery services, our standard service is free and guaranteed to be delivered the very next-working day (excludes bank holidays). We also offer a late cut-off time of 5:30pm Monday to Friday for same-day dispatch.

All orders are shipped by a guaranteed courier delivery (except where Royal mail is selected) and a signature will be required.

Christmas Shipping times 2019

 

Order placed onCustomer service available untilExpected delivery date
Monday 23rd December5:30pmTuesday 24th December
Friday 27th December1pmFriday 3rd January
Monday 30th December1pmFriday 3rd January
Tuesday 31st December1pmFriday 3rd January
Thursday 2nd January5:30pmFriday 3rd January

 

Pre-12

£5
  • Order Until 5:30pm Mon-Fri
  • Delivered Next-Working Day
  • Between 8:30am & 12pm
  • Insured Courier
  • Signature Required

Pre-10:30

£17
  • Order Until 5:30pm Mon-Fri
  • Delivered Next-Working Day
  • Between 7am & 10:30am
  • Insured Courier
  • Signature Required

Saturday

£25
  • Order Until 5:30pm Friday
  • Weekend Saturday Delivery
  • Between 9am & 5:30pm
  • Insured Courier
  • Signature Required

Royal Mail Delivery

(Compatible ink only)
FREE
  • 1st Class Royal Mail Delivery
  • 98% arrive next day
  • Between 9am & 5:30pm
  • Un-insured
  • No Signature Required

Non-UK-Mainland

4-7 Business Days
FREE
  • Order Until 5:30pm Mon-Fri
  • Delivered within 4-7 days
  • Between 9am & 5:30pm
  • Insured Courier
  • Signature Required

Non-UK-Mainland

2-3 Business Days
£13
  • Order Until 5:30pm Mon-Fri
  • Delivered within 2-3 days
  • Between 9am & 5:30pm
  • Insured Courier
  • Signature Required

*All prices displayed are ex VAT.

Delivery FAQ

What time will my order arrive?
If you are expecting a courier delivery today (Monday – Friday), your goods can be delivered up until 5.30pm. We are unable to obtain estimated delivery times from the courier.     If your order is being sent by Royal Mail recorded delivery service, we are unable to determine which day your goods will be delivered, as the delivery schedule is variable, typically 1 – 3 working days, however on rare occasion’s delivery can take up to 10 days.
When will my order be sent?
Orders placed before 5.30pm (Monday to Friday) will be dispatched same-day.
Every product on the website gives an indication of stock availability, e.g ‘In Stock’ means it will be sent immediately.
Please note that some items may be displayed as ‘Out of Stock’ or ‘Back in Stock Soon’ where stock is not readily available.
If your order contains any items that are out of stock or back in stock soon, we will ‘part-ship’ all items from your order that are available, so that you don’t experience any delay, and on a separate delivery, ship all outstanding items, once they arrive back in stock.
What happens if I miss the delivery?
If your order has been shipped via a courier, they should leave a calling card on their first delivery attempt. They will then reattempt delivery the following day. If no one is available to accept delivery again, they will return your parcel to your local depot and await on you arranging a convenient day for delivery (excluding weekends) or arranging a pick-up from your local depot. They will hold your parcel for a maximum of 5 working days, before returning the parcel back to us.     If your order has been shipped via Royal Mail Recorded Delivery your local postal service will leave a calling card on their first delivery attempt. Your parcel will then be returned to your local delivery office for collection by yourself when convenient.
I didn't receive all / any of my items, what should I do?

If you have received a delivery but you didn’t receive all the items you ordered, the remaining items will normally arrive on a separate delivery. To make sure that you receive your order quickly, if something that you ordered was not in stock we often part dispatch your order rather than delay all items. We also send some items from separate depots and so those items will normally arrive separately. Where possible we will let you know if your order will arrive on split deliveries, but if you are unsure whether this is the case, please call us on 0845 365 3605 and we can check for you.

If you haven’t received any of your items, it may be that your order was placed on back order due to stock issues. We will let you know if this is the case. If you haven’t heard from us and you still haven’t received your order, please let us know within 21 days of ordering that your goods have not been received. If you don’t let us know within this time frame, we will be unable to offer a refund or replacement item.

Do you ship to BFPO addresses?
Yes, we do ship orders to BFPO addresses.     However there may be some restrictions depending on the items that you wish to purchase therefore we always recommend that you get in touch with us either by phone on 0845 365 3605, email support@tonergiant.co.uk or by live help before placing your order so that we can check this for you.
Can I get my order delivered outside the UK?
No. Unfortunately at present we can only ship to a UK address, with the exception of a BFPO address.
Can the delivery address be different to the billing address?
Yes, in most instances we can ship to a different delivery address. However, at our discretion some high value orders may only be shipped to the card holder’s address.
Please be sure to enter the registered Credit / Debit Card Holder’s address correctly as the billing address of your order. This must be the address your Credit / Debit card company holds on its records.
We recommend that you only set a different delivery address as a clearly defined work address (with company name where applicable). Due to the dangers of Credit Card fraud, alternate shipping addresses that are residential addresses may delay the dispatch of your order as we confirm your details.
If you haven't received the correct items

If you believe that you haven’t received the correct items that you ordered please contact us on 0845 365 3605 right away so we can collect and then replace your items as quickly as possible.

If you’ve ordered a Samsung product and the box has a HP sticker or label on it, rest assured you have received the correct item. HP have acquired the Samsung printing business and now all items are manufactured and dispatched by HP.

Need Assistance? Call 0345 365 3605 or support@tonergiant.co.uk