Delivery
Delivery Options
You won’t find better than our delivery services, our standard service is free and will be delivered the very next-working day (excludes bank holidays). We also offer a late cut-off time of 5:30pm Monday to Friday for same-day dispatch.
All orders are shipped by a guaranteed (insured) courier delivery (except where Royal mail is selected) and a signature will be required.
Please note – We are unable to ship to Ireland at the current time.
Next-Working Day
- Order Until 5:30pm Mon-Fri
- Delivered Next-Working Day
- Between 9am & 5:30pm
- Insured Courier
- Signature required
Pre-12
- Order Until 5:30pm Mon-Fri
- Delivered Next-Working Day
- Between 8:30am & 12pm
- Insured Courier
- Signature Required
Pre-10:30
- Order Until 5:30pm Mon-Fri
- Delivered Next-Working Day
- Between 7am & 10:30am
- Insured Courier
- Signature Required
Saturday
- Order Until 5:30pm Friday
- Weekend Saturday Delivery
- Between 9am & 5:30pm
- Insured Courier
- Signature Required
Royal Mail Delivery
(Compatible ink only)- 1st Class Royal Mail Delivery
- 98% arrive next day
- Between 9am & 5:30pm
- Un-insured
- No Signature Required
Non-UK-Mainland
4-7 Business Days- Order Until 5:30pm Mon-Fri
- Delivered within 4-7 days
- Between 9am & 5:30pm
- Insured Courier
- Signature Required
Non-UK-Mainland
2-3 Business Days- Order Until 5:30pm Mon-Fri
- Delivered within 2-3 days
- Between 9am & 5:30pm
- Insured Courier
- Signature Required
*All prices displayed are ex VAT.
Delivery FAQ
What time will my order arrive?
If you are expecting a courier delivery today (Monday – Friday), your goods can be delivered up until 5.30pm. We are unable to obtain estimated delivery times from the courier. If your order is being sent by Royal Mail recorded delivery service, we are unable to determine which day your goods will be delivered, as the delivery schedule is variable, typically 1 – 3 working days, however on rare occasion’s delivery can take up to 10 days.
When will my order be sent?
What happens if I miss the delivery?
If your order has been shipped via a courier, they should leave a calling card on their first delivery attempt. They will then reattempt delivery the following day. If no one is available to accept delivery again, they will return your parcel to your local depot and await on you arranging a convenient day for delivery (excluding weekends) or arranging a pick-up from your local depot. They will hold your parcel for a maximum of 5 working days, before returning the parcel back to us. If your order has been shipped via Royal Mail Recorded Delivery your local postal service will leave a calling card on their first delivery attempt. Your parcel will then be returned to your local delivery office for collection by yourself when convenient. Royal Mail will keep the parcel for a maximum of 18 days before returning the parcel to us.
I didn't receive all / any of my items, what should I do?
If you have received a delivery but you didn’t receive all the items you ordered, the remaining items will normally arrive on a separate delivery. To make sure that you receive your order quickly, if something that you ordered was not in stock we often part dispatch your order rather than delay all items. We also send some items from separate depots and so those items will normally arrive separately. Where possible we will let you know if your order will arrive on split deliveries, but if you are unsure whether this is the case, please call us on 0845 365 3605 and we can check for you.
If you haven’t received any of your items, it may be that your order was placed on back order due to stock issues. We will let you know if this is the case. If you haven’t heard from us and you still haven’t received your order, please let us know within 21 days of ordering that your goods have not been received. If you don’t let us know within this time frame, we will be unable to offer a refund or replacement item.
Do you ship to BFPO addresses?
Yes, we do ship orders to BFPO addresses. However there may be some restrictions depending on the items that you wish to purchase therefore we always recommend that you get in touch with us either by phone on 0845 365 3605, email support@tonergiant.co.uk or by live help before placing your order so that we can check this for you.
Can I get my order delivered outside the UK?
No. Unfortunately at present we can only ship to a UK address, with the exception of a BFPO address.
Can the delivery address be different to the billing address?
If you haven't received the correct items
If you believe that you haven’t received the correct items that you ordered please contact us on 0845 365 3605 right away so we can collect and then replace your items as quickly as possible.
If you’ve ordered a Samsung product and the box has a HP sticker or label on it, rest assured you have received the correct item. HP have acquired the Samsung printing business and now all items are manufactured and dispatched by HP.