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Resolving the “Replace Drum” message

This “replace drum” message is a problem that we get asked about A LOT. So if this has happened to you, please be assured that you’re not alone!

If you’ve just replaced the drum unit of your Brother printer, are you now seeing the message “Replace Drum”?

replace drum

The cause

Ink and toner cartridges, as well as the drum units of some other manufacturers, have chips on them. Basically these chips are a way for the cartridges and drum units to identify themselves with the printer after you’ve installed them.

However, some original and compatible Brother drum units don’t have these, and this is the case with the drum unit. Without a chip, your drum unit has no way of being able to associate itself with your Brother printer. As a result, you will get the “Replace Drum” message because your printer thinks that you’ve not installed a drum unit.

a normal chipped toner vs a dr2200 drum unit

On the right is a standard toner cartridge with a chip. The DR2200 drum unit (left) doesn’t have one of these.

The solution

Don’t panic. There’s no need to ring up your supplier for a replacement. There’s one really simple task that you can do to reset your printer and get it up and running again.

If you’ve got a Brother MFC-7360N, MFC-7460N, MFC-7460DN or MFC-7860DW

On your printer:

  • Press ‘Clear’

  • Press the number 1

  • Ensure that you now see the “Accepted” message on your display

If you’ve got a Brother DCP-7055, DCP-7055W, DCP-7060D, DCP-7065DN or DCP-7070DW

On your printer:

  • Press ‘Clear’

  • Press the up arrow

  • Ensure that you now see the “Accepted” message on your display

Brother DCP7060D "Accepted" message

And that should sort it out!

This guidance works for almost all of our customers that ring us concerned after they’ve just bought their new DR2200 unit. We hope that it’s now worked for you, too.

Did it work? What other problems have you experienced like this? We’d love to hear from you! Leave us a comment below or tweet us @tonergiant.



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