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Delivering an exceptional level of service each time you shop with us at TonerGiant is something we work tirelessly to achieve.

We want you to choose us now and in the future for all your printer and office supply needs. That’s why we love hearing from you so that we can find out how well we did.

Once you’ve placed an order with us, we will ask you for your honest opinion and feedback, both positive and negative. If we’ve done well, we work out how we can continue to succeed in that area. If there was something that you were disappointed with, we will put plans in place to ensure that it doesn’t happen again.

So your reviews are so important to us.


How do we collect our customer reviews?

We make it really easy for you to share your thoughts about us.

After you’ve completed your order, you’ll receive an email from independent review company Feefo on behalf of TonerGiant.

You’ll be asked to rate both our products and our service as either ‘Excellent’, ‘Good’, ‘Poor’ or ‘Bad’. You then have the opportunity to write a little bit about them, too.

This is then published on the Feefo website for other customers to read. Your review will be completely anonymous when it’s been published, and only us here at TonerGiant will know who it is from.

Here are some examples of what our customers are saying about us on Feefo:

5 Stars An excellent company to do business with. Their prices are keen, their deliveries are super-fast, quality is top grade and communication above reproach. We are more than satisfied with this Company, its products and their service and would recommend them without reservation.

5 Stars Cannot fault the service or the price. Ordered late afternoon and order arrived the next morning. Everything spot on. I wouldn’t consider going anywhere else.

5 Stars Good service- rec’d a faulty toner but was swapped straight away


We’d also be delighted to see your thoughts posted to our social media accounts:





Here’s what some more of our customers have to say about us:

“The service was great from TonerGiant is always first class. Louise (customer care team) always makes us feel like TonerGiant’s number one customer. This is why we keep coming back and they are our preferred choice. Nothing is ever a problem! Communication is always great, and we get a really personable service! They’re just great!”

Andrew Rees – Reynolds, Join-IT




My Company has purchased toner from TonerGiant for over four years. Their customer service and delivery promises can simply not be faulted. Friendly, efficient and at a great price. We will always deal with them, period!

Harry Durnall, Louche Theatre

“I think generally the combination or service and price we received from TonerGiant has outstripped any other company we have tried”

Paul Morris, Marlowe Digital Ltd

Our promise to you

We will be honest and transparent at all times.

We’re proud to say that the vast majority of our reviews are positive. However, it is inevitable that occasionally something will happen that might not leave you completely satisfied with our service.

For us, the most important thing is that you never lose confidence in us, our products or our service. So we reply openly to any negative review and promise to do our absolute upmost to make things right so that, ultimately, we turn any negative experience into a positive one.

And remember…

We’ve built our service around our customers and we’re always looking for ways to make it even better.

Choose TonerGiant and enjoy our:

  • Free Next Business Day Delivery on orders placed before 5.30pm
  • 120% Price Promise- if you find any of our products cheaper elsewhere, we’ll refund you 100% of the difference and give you 20% off your next order with us
  • Recycling Programme- send your empty printer cartridges back to us and we’ll ensure that not a single one goes into landfill
  • Hassle Free Returns Policy
  • Credit Accounts for Schools and Businesses

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