{"id":18405,"date":"2017-05-26T16:56:37","date_gmt":"2017-05-26T15:56:37","guid":{"rendered":"https:\/\/www.tonergiant.co.uk\/blog\/?page_id=18405"},"modified":"2026-05-27T17:07:32","modified_gmt":"2026-05-27T16:07:32","slug":"help","status":"publish","type":"page","link":"https:\/\/www.tonergiant.co.uk\/blog\/help\/","title":{"rendered":"help"},"content":{"rendered":"

[et_pb_section bb_built=”1″ admin_label=”section” fullwidth=”on” specialty=”off” background_color=”#f7f7f7″ parallax=”on” background_image=”https:\/\/blog.tonergiant.co.uk\/wp-content\/uploads\/2017\/05\/wizard-background11.jpg” parallax_method=”off” inner_max_width=”none” next_background_color=”#f2f2f2″ inner_width_tablet=”50px” inner_max_width_tablet=”50px” _builder_version=”4.25.1″ background_pattern_color=”rgba(0,0,0,0.2)” background_mask_color=”#ffffff” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″][et_pb_fullwidth_header title=”Help & Information” background_layout=”dark” text_orientation=”center” header_fullscreen=”off” header_scroll_down=”off” parallax=”off” parallax_method=”off” content_orientation=”center” image_orientation=”center” title_font_size=”40px” custom_button_one=”off” button_one_letter_spacing=”0″ button_one_use_icon=”default” 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background_image=”https:\/\/blog.tonergiant.co.uk\/wp-content\/uploads\/2017\/05\/contact.jpg” use_border_color=”off” border_color=”#ffffff” border_style=”solid” custom_button=”off” button_letter_spacing=”0″ button_use_icon=”default” button_icon_placement=”right” button_on_hover=”on” button_letter_spacing_hover=”0″ header_font=”|on|||” background_position=”top_left” background_repeat=”repeat” background_size=”initial” button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”off” button_text_color__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” button_one_border_width__hover_enabled=”off” 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button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null”]<\/p>\n

\nOur friendly customer care team are ready to take your call<\/p>\n

[\/et_pb_cta][\/et_pb_column][et_pb_column type=”1_3″ custom_padding__hover=”|||” custom_padding=”|||”][et_pb_cta admin_label=”Delivery” title=”Delivery” button_url=”\/help\/delivery\/” url_new_window=”off” button_text=”More” use_background_color=”on” background_color=”#006699″ background_layout=”dark” text_orientation=”center” background_image=”https:\/\/blog.tonergiant.co.uk\/wp-content\/uploads\/2017\/05\/delivery.jpg” use_border_color=”off” border_color=”#ffffff” border_style=”solid” custom_button=”off” button_letter_spacing=”0″ button_use_icon=”default” button_icon_placement=”right” button_on_hover=”on” button_letter_spacing_hover=”0″ header_font=”|on|||” background_position=”top_left” background_repeat=”repeat” background_size=”initial” button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”off” button_text_color__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_border_color__hover_enabled=”off” button_border_color__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_border_radius__hover_enabled=”off” button_border_radius__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”0″ button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_bg_color__hover_enabled=”off” button_bg_color__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null”]<\/p>\n

\nFind out about\u00a0out our fast and free delivery services<\/p>\n

[\/et_pb_cta][\/et_pb_column][et_pb_column type=”1_3″ custom_padding__hover=”|||” custom_padding=”|||”][et_pb_cta admin_label=”Returns” title=”Refunds & Returns” button_url=”\/help\/returns\/” button_text=”More” background_color=”#006699″ background_image=”https:\/\/blog.tonergiant.co.uk\/wp-content\/uploads\/2017\/05\/returns.jpg” use_border_color=”off” header_font=”|on|||” background_position=”top_left” background_repeat=”repeat” background_size=”initial” button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”off” button_text_color__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” 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If you need to return an item, find out what you should do next<\/p>\n

[\/et_pb_cta][\/et_pb_column][\/et_pb_row][et_pb_row background_position=”top_left” background_repeat=”repeat” background_size=”initial” width=”80%” max_width=”1080px”][et_pb_column type=”1_3″ custom_padding__hover=”|||” custom_padding=”|||”][et_pb_cta admin_label=”Terms & Policies” title=”Terms & Conditions” button_url=”\/help\/policies\/” button_text=”More” background_color=”#006699″ background_image=”https:\/\/blog.tonergiant.co.uk\/wp-content\/uploads\/2017\/05\/terms.jpg” header_font=”|on|||” background_position=”top_left” background_repeat=”repeat” background_size=”initial” _builder_version=”4.18.0″ button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”off” button_text_color__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” 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Learn about all our terms, conditions and cookies.<\/p>\n

[\/et_pb_cta][\/et_pb_column][et_pb_column type=”1_3″ custom_padding__hover=”|||” custom_padding=”|||”][et_pb_cta admin_label=”Ordering” title=”Ordering” button_url=”\/help\/ordering\/” url_new_window=”off” button_text=”More” use_background_color=”on” background_color=”#006699″ background_layout=”dark” text_orientation=”center” background_image=”https:\/\/blog.tonergiant.co.uk\/wp-content\/uploads\/2017\/05\/ordering.jpg” use_border_color=”off” border_color=”#ffffff” border_style=”solid” custom_button=”off” button_letter_spacing=”0″ button_use_icon=”default” button_icon_placement=”right” button_on_hover=”on” button_letter_spacing_hover=”0″ header_font=”|on|||” background_position=”top_left” background_repeat=”repeat” background_size=”initial” button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”off” button_text_color__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_border_color__hover_enabled=”off” button_border_color__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_border_radius__hover_enabled=”off” button_border_radius__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”0″ button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_bg_color__hover_enabled=”off” button_bg_color__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null”]<\/p>\n

\nEverything you need to know about ordering from TonerGiant.co.uk<\/p>\n

[\/et_pb_cta][\/et_pb_column][et_pb_column type=”1_3″ custom_padding__hover=”|||” custom_padding=”|||”][et_pb_cta admin_label=”Credit Accounts” title=”Credit Accounts” button_url=”\/credit-accounts\/” button_text=”More” background_color=”#006699″ background_image=”https:\/\/blog.tonergiant.co.uk\/wp-content\/uploads\/2017\/05\/credit.jpg” use_border_color=”off” header_font=”|on|||” background_position=”top_left” background_repeat=”repeat” background_size=”initial” button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”off” button_text_color__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” 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\nCould you benefit from one of our 0% interest, 30 Day credit accounts?<\/p>\n

[\/et_pb_cta][\/et_pb_column][\/et_pb_row][et_pb_row background_position=”top_left” background_repeat=”repeat” background_size=”initial” width=”80%” max_width=”1080px”][et_pb_column type=”1_3″ custom_padding__hover=”|||” custom_padding=”|||”][et_pb_cta admin_label=”Recycling” title=”Recycling” button_url=”\/blog\/recycling\/” url_new_window=”off” button_text=”More” use_background_color=”on” background_color=”#006699″ background_layout=”dark” text_orientation=”center” background_image=”https:\/\/blog.tonergiant.co.uk\/wp-content\/uploads\/2017\/05\/recycle.jpg” use_border_color=”off” border_color=”#ffffff” border_style=”solid” custom_button=”off” button_letter_spacing=”0″ button_use_icon=”default” button_icon_placement=”right” button_on_hover=”on” button_letter_spacing_hover=”0″ header_font=”|on|||” background_position=”top_left” background_repeat=”repeat” background_size=”initial” button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”off” button_text_color__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_border_color__hover_enabled=”off” button_border_color__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_border_radius__hover_enabled=”off” button_border_radius__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”0″ button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_bg_color__hover_enabled=”off” button_bg_color__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null”]<\/p>\n

\nRecycling your old ink and toner cartridges for free and help the NSPCC<\/p>\n

[\/et_pb_cta][\/et_pb_column][et_pb_column type=”1_3″ custom_padding__hover=”|||” custom_padding=”|||”][et_pb_cta admin_label=”Own Brand Quality” title=”Own Brand Quality” button_url=”\/blog\/ownbrand\/” url_new_window=”off” button_text=”More” use_background_color=”on” background_color=”#006699″ background_layout=”dark” text_orientation=”center” background_image=”https:\/\/blog.tonergiant.co.uk\/wp-content\/uploads\/2017\/05\/ownbrand.jpg” use_border_color=”off” border_color=”#ffffff” border_style=”solid” custom_button=”off” button_letter_spacing=”0″ button_use_icon=”default” button_icon_placement=”right” button_on_hover=”on” button_letter_spacing_hover=”0″ header_font=”|on|||” background_position=”top_left” background_repeat=”repeat” background_size=”initial” button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”off” button_text_color__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_border_color__hover_enabled=”off” button_border_color__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_border_radius__hover_enabled=”off” button_border_radius__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”0″ button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_bg_color__hover_enabled=”off” button_bg_color__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null”]<\/p>\n

\nDiscover why our own brand cartridges are different and how they are made<\/p>\n

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Find out about our 3 year guarantee on all own brand compatible inks and toner cartridges.<\/p>\n

[\/et_pb_cta][et_pb_cta admin_label=”Price Promise” title=”120% Price Promise” button_url=”\/help\/pricepromise\/” button_text=”Claim” background_color=”#ffa500″ header_font=”|on|||” background_position=”top_left” background_repeat=”repeat” background_size=”initial” _builder_version=”4.9.1″ button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”off” button_text_color__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” 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\nWe won’t be beaten on price, claim back up to 7 days after ordering<\/p>\n

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Need Assistance? Call 0345 365 3605<\/strong> or\u00a0email support@tonergiant.co.uk<\/strong><\/a><\/h3>\n

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Our friendly customer care team are ready to take your call Find out about\u00a0out our fast and free delivery services If you need to return an item, find out what you should do next Learn about all our terms, conditions and cookies. 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