As a direct result of the feedback you leave us on review site Feefo when you buy your toner cartridges and office supplies from us, we’ve been awarded Gold Trusted Merchant status.
In order to earn this, 95% of the customers reviewing us on Feefo in 2014 had to rank us as either ‘excellent’ or ‘good.’ As you’ll see from the bottom of this page, we actually hit 97%!
This achievement is something that everyone here at TonerGiant has been working hard to achieve, no more so than our brilliant Customer Care team. Last year the team handled a huge volume of calls and processed thousands of orders, whilst also getting to grips with a range of new internal customer relationship management systems implemented here at our head office.
And all of their hard work and determination to ensure that not a single customer was unhappy when shopping with us has paid off. We’re delighted that we’re now a Gold Trusted Merchant with Feefo and we hope that this further strengthens our relationship with our customers as being a retailer that will not let them down.
Of course, though, this is something that is part of our culture and something that we constantly strive towards. Brilliant customer service has, and always will be, part of everything that we do. So there will be no resting on our laurels; we now want to become a Platinum Trusted Merchant this year!
Lou Murray, our Customer Care team leader, said of the award: “This is a real triumph for everyone at TonerGiant. We aimed last year to achieve this status and I’m delighted that we actually managed it. Delivering great customer service is something that we work hard every single day to accomplish. Thank you to all our customers who take the time to share their thoughts about us on Feefo and we would ask that you could keep on doing this; it helps us to make things even better for you than they already are!”